Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

@Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Remember - we are starting with an untouched installation of VPX16. The MKV source file imports into VPX16 with the Audio but no Video. Where the video thumbnails should be is a green rectangle/ The movie plays in the editor but the video is

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

Re email notifications.... I don't remember seeing the object to click to notify me by email there's a reply. (Nor on my replies.) The only thing I see and have checked is "I want to follow this post."

Video Pro X

7 answers, most recent on 3/19/2026

RE: $39 VPX16 on HB

Hi John The update was a Windows 11 25H2 feature update, I cannot remember the KB number, IIRC it became available early Dec 2025. Various problems with odd mouse behaviour, lagging and some crashing of VPX 17, and other programs, eg PaintShop

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

nah - if I would work for Magix I would force them to make Acid and Vegas great again ;)Glad it works for you! Also remember to hit "save" as often as possible because Acid is a wild animal and likes to crash without a single warning ;)

Other products

4 answers, most recent on 3/9/2026

RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area

@Survey123Jedi As an end user, I thought it was for our feedback to you Please remember these are user to user forums , not a contact for any Magix staff and we are all fellow-users, not Magix employees. JeffForum Moderator

Movie Studio

2 answers, most recent on 4/22/2026

RE: Video Deluxe | screen gets stuck to where I can't reposition it.

@Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

@grig Having the same issue here myself. I'm running SF11 and plugin chain and SF remembering the last used setting of each plugin is working great. Recently started using SF18 and I'm having both of these issues and its driving me crazy. Have you

ACID

One answer, on 5/4/2026

RE: Old Software on a dead laptop

@Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and

Web Designer

One answer, on 3/5/2026

Trying to make printable order form

Possibly someone here can help. I have Web Designer + 25. Years ago I built an order form into my website (don't remember which Web Designer version) and I could not get my form to print properly. I asked Support, they gave me margin parameters,

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Closed] No My Products shown in my account

@Chad-McCartney You either have made a typo in your e-mail address previously or you used another e-mail address and don't remember it. You cannot get it working without the correct e-mail address. Support is sadly very hard to reach, I was only

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

I just remembered. Here are a couple of log files of failed burns. https://1drv.ms/u/c/bb228147f3dd175d/IQD1e3Hw8s0QS629BqhsF15-AXLi-xhGOz8war7Id3NSokA?e=RF46uY Hope they help.

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Thanks again, John. The one I bought on 3rd March this year is designated "Video deluxe 2026 Plus" and when I tried to get help I was informed that it was out of date and I had to buy the new "Video Pro X17" which I bought on 25th of April. I can't

Movie Studio

5 answers, most recent on 6/5/2026

RE: video deluxe - video export are setting stored anywhere ?

I love working with MAGIX Video deluxe 2026 Premium now retired its my passtime and love the commitment of forum members to help out in a crisis I was having kittens when things stopped working and export aborted after i made changes to

Off topic

163 answers, most recent 45 minutes ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@AAProds Hi Al, Works for me. Remember, Magix reuses the same Video Content folders from one version to the other so as not to have to download and install the additional content for each version. There are 3 flavours - VPX, MEP Plus, MEP Premium,

Music Maker

2 answers, most recent on 2/11/2026

RE: I Need To Enhance MP3 Audio Files From LPs

@Oka I have a bunch of MP3 audio files after converting my LPs, First, you need to remember that, even at the highest bit rate, .mp3 is a compressed format and some, often fine detail of the original will always be removed by the compression process

Movie Studio

5 answers, most recent on 6/5/2026

RE: video deluxe - video export are setting stored anywhere ?

@spuddy13 Hi Brian . . . . are the settings from the past stored anywhere . . . . There is no 'history' of the presets that have been used, once you have changed a setting the previous one is lost, only the last export setting is 'remembered'. For

Movie Studio

4 answers, most recent on 2/26/2026

RE: [Closed] Video deluxe 2026 Plus

@bruce-m Hello Bruce, it would have been ideal to start a new topic so others will easily spot your question. All you need to do is locate your image in the media pool and then drag it down onto the timeline below your video and title (as you are