• Movie Studio

  7 answers, most recent on 3/24/2026

  proDAD VitaScene V5 PRO
  Greetings, Back in November 2023 I bought MAGIX Movie Studio 2024 Suite with Vitascene 5 as an addon. I used it on rare occasions to give atmospheric effects on some old clips. It worked as expected but I thought that for what I do it's too
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  Hi Jeff, Thank you for your answer. I will not delete any photos. I don't like clouds anyway and I am trying to gather all photos in one place - I have an external harddrive that I also use. I must then try to collect all photos there, before
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Audio Cleaning Lab

  One answer, on 6/13/2026

  RE: magix audio and music lab not opening in windows 11
  @anton-scharnell For some reason I cannot type my answer as a text because I get an error 403 if I send it, but here is a screenshot of what I wanted to write:
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  while waiting i updated my graphics driver and i am now working i think this happened before if you do not touch settings all works...change settings and somewhere we get a missmatch i updated drivers and did what i was doing before and the damn
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  Welcome window keeps popping up on startup
  I use SF 16.1. I got a -59 error code over the weekend. I fixed it by uninstalling and reinstalling the program. I record commercial VO's all day. Every time I open SF to record a new file, the welcome window keeps popping up with serial #, etc. I
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I have asked someone I have dealt with before at Verbatim.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I have similar case. I ordered VIdeo Pro X ultimate upgrade, but never received mail with serial number and activation coupons for additional products from ProDad, NewBlue and BorisFX. I already placed 3 separate tickets and I got no response to any
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• Music Maker

  7 answers, most recent Yesterday

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  Hi SP, Thank you for your response. To clarify, I am not using OneDrive, Google Drive, or any other cloud-based backup or synchronization service on either of my computers. I am also not saving projects to any cloud storage location that could be
• Other products

  13 answers, most recent Yesterday

  RE: List of Soundpool loops by name
  Thanks a lot for your response. Well, the issue is I cannot find the receipt. And I purchased 40 loops back then too. I want to finally release the song we created, for sale etc. So, since I need proof that I purchased the commercial licenses for 40
• Other products

  2 answers, most recent on 4/26/2026

  RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.
  Thank you for this thorough and very precise answer! I'll just have to be patient then! And yes, I think Magix can at least provide me with a key for VP22 to compensate for the broken version of VP23, and I heard about the driver issue. But I think
• Other products

  One answer, on 3/2/2026

  [Closed] Vegas Pro 23.0
  Hello,On November 22, 2025, I purchased Vegas Pro 23.0. I mentioned earlier that my computer was freezing and that I could manage to use the program. I asked for advice on what to do. At some point, I received an email informing me that the ticket
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  Well, I'm kind of worried about doing that since I can't exactly find what you're describing. I'm the kind of artist that need step by step guidance. I think I found them, but honestly SP, I just don't trust myself. I'll see if I can give it another
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert
• Movie Studio

  One answer, on 2/22/2026

  [Closed] I need my serial number!
  After installing Movie Studio Platinum 13 on my new computer, I have to add my serial number but when I tried searching for it on my email, I forgot I deleted my entire history of emails from 2015. I need my serial number!
• Photostory

  19 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  Order send and paid, no response
  I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker @emmrecs Hi, John EB, thanks for the link and Jeff, thanks for the tips. I have an M-Audio M-Track interface so I'll go through the steps indicated by M-Audio as soon as I've finished downloading and installing Vasco StreetMaps. I see
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  Cannot install my software on a new machine - no response to ticket
  [Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was
• Video Pro X

  One answer, on 4/19/2026

  Activation confirmations
  Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I think AviDemux had a bad hair morning. I reconverted the MKV and the new MP4 loaded okay.I'll plod on and see how things go. Thanks @AAProds
• Other products

  One answer, on 5/15/2026

  Unlimited Loops on Magix music 2025
  Why is it that nearly every time i go on to magix music my unlimited do not come on, i have done every thing to try and get it back on but it still do not come on. i pay good money every month really for nothing. i also cannot finish the music i