Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

As Vegas Pro, Soundforge and Acid Pro are under said ownership of BorisFx, all enquiries should be directed to their sales or support staff. As it states in one part of the BorisFx FAQ to contact Magix for older software patches or bugs, this is not

Audio Cleaning Lab

2 answers, most recent on 11/14/2023

RE: [Solved] Years of great use but now - won't correctly record an audio track

@Colin-Moore4378 Based on a previous post you made I'm guessing this is a question about ACL 16. Is this correct? You say you have recorded the same track in the past but now [it] omits some instrumentation. Taken literally at face-value I have to

Music Maker

17 answers, most recent on 5/29/2024

RE: [Solved] Music Maker just locks up & becomes un-responsive

@SP. I thank you for your reply.As a software engineer with over 40 years experience 34+ professionally I know the issue lays within the design of Music Maker software itself. It's not slow it literally locks up and freezes, all other apps are

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

Hi John, Yes indeed and that works very well with objects/MP4's, but not for takes...😒😒 as explained above by browj2. My current work-around for moving takes on the timeline (shuffling) is: Estimate the timeline gap necessary to house the "to be

Video Pro X

3 answers, most recent on 7/11/2023

[Solved] Clips stop to 'magnetize' to one another. Vegas Pro 20

I pressed something in Vegas Pro 20 and all my clips stop attracting to each other, now I have to put them very carefully in a line to make sure they OK, that is so annoying. Can some one help me out with that?

Movie Studio

One answer, on 4/28/2026

program won't open- frozen

The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .

Movie Studio

7 answers, most recent on 11/11/2023

[Solved] Mediapool imports my landscape photos distorted

Movie Studio 2024 Platinum has a Mediapool you have to use to import photos to a project. When I locate the photos there that I want to use in my video, the landscape photos appear rotated into portrait and distorted, thus unusable. I tried adding

SOUND FORGE

3 answers, most recent on 5/24/2023

[Solved] Ozone 10 Advanced compatibilty issues

When using Ozone 10 Advanced separate modules (like master rebalance) the rendering process only affects the last 1/3 of the file. Tried highlighting the file and also not highlighting, no change. I have not tired all the modules separately this

Music Maker

7 answers, most recent on 6/14/2026

RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive

@Rhynhardt-Louw If you restart your computer, all background programs will be closed. For this, select the Restart option and not the Shut down option. If Music Maker then runs normally, it's caused by another program. If you start another software

Other products

13 answers, most recent on 6/14/2026

RE: List of Soundpool loops by name

@drkkurrent If you don't have a backup of your license it's the same as not having anything at all. And if you don't want to pay $1000 to purchase the Soundpools again, I can only recommend that you don't release your song commercially. Or re-record

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

Greetings all, Nvidia have released RTX driver 591.59-desktop-win10-win11-64bit-international-dch-whql available as Game Ready only. On my system with RTX 4060 and MS2025 this driver still DOES NOT give NVENC hardware encoding with H.264 or HEVC but

Movie Studio

3 answers, most recent on 5/10/2026

RE: Object Color

@hdrechsel18 Hi Harry, Right-click on the object, Object color (near the bottom), select a standard colour from the fly-out list. The Object Properties allows more colours, that is all. You can also set track colours using the dropdown in the track

ACID

7 answers, most recent on 4/1/2026

remotely support me sort out acid 11 issues

Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no

Movie Studio

8 answers, most recent on 5/8/2026

RE: Pixelan AnyFX is Free

@Reyfox Hi Tony Thanks for the headsup. Installed and tested some effects, all appears OK with VPX 17, however VDL 2026 is not happy with it, closes both effect (Spice) and VDL windows a few seconds after selecting an effect - need to do more

Rescue Your Videotapes!

No answers, created on 1/12/2026

Impossible to import videos

Product: MAGIX Video Saver Version 4.0 . Operating system Window 11. All is set up and connected, but when I select Import Videos, it's not possible to continue.How can that be solved?

Audio Cleaning Lab

4 answers, most recent on 1/26/2024

[Solved] How do I know when/if Smart Cleaning has actually been actioned

An old program, Magix Audio & Music Lab Premium (22-2-0-53), I have just started recording some of my (very old) Vinyl. I am currently at a loss to see how I would know when using the ‘Auto Cleaning’ tool that the recommended effects have been

Video Pro X

9 answers, most recent on 4/20/2026

RE: 360 File from DJI OSV

@johnebaker Oh John, all that's above my paygrade, but I got them from here (the GD link): https://www.reddit.com/r/djiosmo360/comments/1mg6wl1/osmo_360_sample_original_files_videos8k50p30p/ 👍

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Thanks for all your comments - still following them - all helps. @Can-Dive - cleaning head might be an idea, so long as no risk of damage. I have a bit under 60 hours of tape in total - does that count as a lot? Maybe not? However, over time I may

Movie Studio

3 answers, most recent on 6/9/2026

RE: Movie Studio Platinum 12.0

@Steve-Davis2595 Hi. All Vegas product questions are now handled at https://forum.borisfx.com/ Basically you have a legacy product now and I doubt there is any support for it. But you can at least ask for ideas at that forum. Ray.

Web Designer

8 answers, most recent on 4/4/2026

RE: I designed a website using Xara Web Designer Premium

@andrew-s3504 Your first post here has been approved and so made visible to other users, but please be aware that all these Web Designer, along with a number of similar products, is now sold by Xara and no longer sold by Magix. JeffForum Moderator

SOUND FORGE

One answer, on 1/6/2026

RE: Temporary block access

@JoaoTome Magix support e-mail address is infoservice@magix.net but for some months now they barely respond at all. You could also try the e-mail address of the parent company office@rmep.com or office@rmep.li

Samplitude

14 answers, most recent on 1/3/2024

[Solved] Trying to get in touch with Magix Team for influencer co-operation.

Hello all, I tried several times to send an e-mail for influencer cooperation with Magix (influencer@magix.net) but no one replied. Do they read e-mails ? Or maybe my e-mail is gone into Junk/Spam section ? How can I get in touch with them ? Can you

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Hi there mates! Unfortunately, the missing instruments issue actually sucks... I can't see what those "licensing issues" stated by BorisFX might ever be, as Indeed the missing Vita Solo Instruments are definitely MAGIX releases exactly just like the