• Photostory

  4 answers, most recent on 2/14/2020

  Importing from Proshow Gold
  Proshow Gold (by Photodex) is going out of business. Is there anyway to import slideshows made in Proshow Gold into Photostory Deluxe so they do not have to be recreated from scratch? Thank you.
• ACID

  3 answers, most recent on 1/20/2020

  RE: Broken Beatmapper Wizard and More
  MAGIX won't sell much more even if they fix the bugs, for a number of reasons: A big reason why Sony dropped ACID Pro, was because they didn't feel it was worth the time to invest in it to turn it into a "full DAW." Functionally, ACID Pro is very
• SOUND FORGE

  One answer, on 1/2/2020

  brand new SF12 install - can't get technical support help
  version 12.1 build 170 64-bit new install on 1/1/2020   FIRST, magix website complains that my product is too old. I don't see a way to contact customer service to resolve this. It says I must buy a technical support voucher. When I click to buy,
• SOUND FORGE

  8 answers, most recent on 1/13/2020

  RE: Beeps every few seconds
  Thank you so much RRaud for your reply. Since I posted the photo of my official registration certificate with Sound Forge, it's been quite busy over here and I haven't had the chance to try posting a music file. Thanks also for welcoming me into the
• Music Maker

  7 answers, most recent on 12/29/2019

  RE: MP3 help
  Forgive my pause in response (busy with the holiday etc) but I am operating the most current version 28.0.2.47. And I purchased the premium version. Every attempt to export to any form of audio normalizes until it hits about 17% then goes into
• Video Pro X

  9 answers, most recent on 12/21/2019

  RE: Chapter names missing after saving/closing
  Support confirmed my latest bug and have put it on the urgent list for the next patch.It does my head in that this program has been in production for so many years and is as unstable as the day it was released.Why is it that every time a patch comes
• Movie Studio

  67 answers, most recent on 2/11/2020

  RE: Movie Edit Pro :.: 19.0.2.49
  @johnebaker Hi John. Busy day today. In fact busy weekend. I've updated my profile. It is 19.0.2.49. I think I got that correct. Ignore the additional ticks on the screenshot. I only elected title effects and downloaded. It showed as repairing but
• Photo & Graphic Designer

  28 answers, most recent on 12/11/2019

  RE: [Closed] Not happy with Magix
  I just raised a support ticket. The thing is, it shouldn't matter, in the UK we are protected by the E-Commerce Regulations, that give you 7 days to ask for a refund. Whichever way you look at it, Magix have my money and I have something I won't
• ACID

  10 answers, most recent on 12/3/2019

  RE: What's the difference between Acid Pro 8 / 9 / Next?
  ACID is pretty feeble when it comes to Audio Editing and Manipulation - an absolute strong point of Ableton Live, BTW. The Chopper does an okay job at slicing up things, but you can get SliceX from Image-Line and it will put [MIDI-Playable] Chopper
• Movie Studio

  9 answers, most recent on 12/10/2020

  RE: [Closed] AMAZING! A company with no Real Live People to ask a question of!
  Thank you for your responses. Jeff - downloaded "MAGIX Movie Edit Pro 2016" from "http://dl03.magix.net/movieeditpro2020_dlm.exe" John - unfortunately, your info is incorrect; 1) somewhere along in my searching for an attempted solution in all of
• SOUND FORGE

  4 answers, most recent on 11/18/2019

  RE: Sound Forge 12 Is a Buggy Mess
  I'm glad it works for you as well as it does, seriously. I just wish it did here like it used to with 8. But like I said earlier I use it 6-8 hours every day and I have lots of issues with it from time to time. Just like an hour ago. Suddenly the
• SOUND FORGE

  4 answers, most recent on 11/18/2019

  RE: Sound Forge 12 Is a Buggy Mess
  I'm glad it works for you as well as it does, seriously. I just wish it did here like it used to with 8. But like I said earlier I use it 6-8 hours every day and I have lots of issues with it from time to time. Just like an hour ago. Suddenly the
• ACID

  50 answers, most recent on 2/1/2020

  RE: ACID Pro 8 / 9 / Next - public beta versions October, 25
  @Former user >> 3. MAGIX does have a refund policy. I've used it, several times. You have 14 days after a purchase to get a refund. You put in the support request, and they process it - no questions asked. The money is refunded to your
• Off topic

  7 answers, most recent on 11/10/2019

  RE: [Closed] Selling Cheap Trial Versions of Magix products on Ebay legal? down
  @Charleys Hi It is unfortunately a 'buyer beware' situation - if it is too cheap then it is most likely dodgy. Trying to get EBay to do anything about it is very difficult, even for large companies. You can report the seller for false representation
• SOUND FORGE

  3 answers, most recent on 5/21/2020

  Bad Crumb
  I use Sound Forge Pro 3.0.0 (Mac) on a regular basis for custom music tracks. I'm outta business prepping new material till this bug is fixed. "Bad Crumb. Failed setting up crumbs... WT_? It was fine BC... (before Catalina) Very disappointed, anyone
• Other products

  One answer, on 11/6/2019

  RE: Cancellation
  Hi there, Sorry, but this is definitely not anything that other users on a customer forum can help you with. When did you send that request to MAGIX and what facility did you use to contact them? If this was through an official customer service
• ACID

  35 answers, most recent on 2/10/2021

  RE: Thoughts from a ONCE loyal customer
  > When you guys first mentioned the VST 32 bit bridge I scratched my head wondering why you'd waste your time.  64 bit home PCs have been commonplace for about 20 years now.  Remember, 64bit XP launched in 2005, the first edition of Acid Pro was
• Movie Studio

  10 answers, most recent on 11/2/2019

  RE: It does not export in 4k and if it does the option is not easy to see
  English may not be your first language, but hopefully you can read this : THIS IS NOT MAGIX SUPPORT IT IS A FORUM OF USERS LIKE YOURSELF! Please be respectful of other users or you will just be ignored. It would also be useful if you could give some
• Video Pro X

  16 answers, most recent on 10/29/2019

  RE: VPX11 Patch 17.0.2.47
  Thanks, John. I'm beginning to see some light through the mist, with your help. I attach the graphic where I failed last time. However, thanks to your help, it is not quite so relevant here now, mainly because you have shown me about using the
• Movie Studio

  16 answers, most recent on 10/21/2019

  RE: Buying new audio PC-will this graphics card be good enough?
  Many thanks. I hadn't realised that the processor was a bigger factor than the graphics card. Tomorrow I'm going to see a local PC company that builds various types of PC and I will say I only need a mid-range (or slightly above for safety's sake)
• SOUND FORGE

  16 answers, most recent on 11/27/2020

  RE: [Closed] Is there NO customer support for Magix???
  Tech support is non-existent. The number 1.775.562.0528 rings for 5min and then rapid busy. The contact link at the bottom of this page brings you to an error page. Time to call American Express to get a refund if I don't hear back soon. Hi
• SOUND FORGE

  16 answers, most recent on 11/27/2020

  RE: [Closed] Is there NO customer support for Magix???
  Tech support is non-existent. The number 1.775.562.0528 rings for 5min and then rapid busy. The contact link at the bottom of this page brings you to an error page. Time to call American Express to get a refund if I don't hear back soon.  
• SOUND FORGE

  22 answers, most recent on 4/18/2022

  [Closed] Bad Crumb???
  Just installed SF 3 Mac. and all I get is a dialog box "Bad Crumb" Press OK and it closes the Program. Ideas? Tech support is non-existent. The number 1.775.562.0528 rings for 5min and then rapid busy. The contact link at the bottom of this page
• Movie Studio

  195 answers, most recent on 2/12/2026

  RE: Any problems to expect if upgrading CPU/MB/ and operating system?
    Hi Peter. I'm not sure whether I made it clear within this thread or not but I bought my Motherboard, CPU, ram,and heat pipe heat sink as a per-assembled and tested package. I checked versions of the bios with those on the Asus site for the ROG