Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct

Audio Cleaning Lab

2 answers, most recent on 10/22/2023

[Solved] Trying to record produces an error message

Trying to record produces the following error message: The wave shape device 'stereo mix(Realtek High Defini' cannot be opened for recording! Reason: Undefined external error. I am using Windows 10 with 8GB of RAM and this has happened since Windows

SOUND FORGE

6 answers, most recent on 5/10/2024

RE: [Solved] New Installation Fails To Begin Sound Forge Pro 17

@TRN Hi . . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . . I agree with @SP. comment, there is something on the workstation which is blocking the software from

Photostory

3 answers, most recent on 10/17/2023

RE: [Solved] After upgrade was installed I got an error message

@Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to

Photostory

4 answers, most recent on 3/29/2024

[Solved] Unlink Audio and Video Tracks in PhotoStory 2024

Hi! Hope everyone is keeping well. I just bought MAGIX Photostory Deluxe 2024 and find it's a great addition to my business software. I'm using it in Windows 10 and have run into a problem when adding CD music to the show to accompany the video and

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

@AAProds Hi Al If OneDrive is syncing to the cloud, the folder, which will either be called Magix or Magix Projects, and assuming a default installation, will be in: C:\Users\Username\OneDrive\Documents\ You can check this in the programs Settings,

Music Maker

4 answers, most recent on 5/20/2023

RE: [Solved] Phoning home constantly fails

After searching through the support materials, I found this support article that had the information needed to fix the issue: https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/ I needed to change the TLS

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 It is available for me on Amazon. Maybe it's dependent on the country? Can you open this link? https://amzn.eu/d/0i1JnSPv Here is the link from Magix: https://dl03.magix.net/soundforgeaudiocleaninglab4_dlm_losdhr.exe You should be able to

Photostory

10 answers, most recent on 7/26/2023

[Solved] Magix Travel Maps requieres API Key for OpenStreet Maps

I just installed Photostory deluxe 2023 on my Win10. When starting travel maps and choosing Open Street maps the program shows "API key requiered". Where do I get the key and how it has to be installed?

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@Target901 This is a user forum. No one here works for Magix. Magix is not Jeff's company. If you want help on this forum, then ask...and provide information as indicated by @emmrecs. Are you saying that you are also @leon-Shargel?

Movie Studio

2 answers, most recent on 9/23/2023

RE: [Solved] edit masks

@RobStirl Hi and welcome to the forum In addition to @Former user's example see the tutorial list here for tutorials on 'how to's' you may find useful - though some are done in an older version of Movie Studio (previously called Movie Edit Pro) the

SOUND FORGE

2 answers, most recent on 5/6/2026

RE: SF Audio Studio 10 won't finish install.

@Dave-Casey If you can access your old Sony customer account at Magix.com, you can create an offline activation code there.

Movie Studio

2 answers, most recent on 9/13/2025

RE: [Closed] Can't registration Move Studio Platinum 13

It's the same answer for any Magix product - go to your Magix account https://www.magix.com/us/support/my-service-center/. Under My Products find your VMSP13 and deactivate existing activations. You should then be able to install but make sure you

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

OK, I believe I have completed what you stated. i installed Revo. I deleted webroot software, the MAGIX deluxe and all associated with it. Restarted the laptop, re-installed MAGIX, this time it did not want to abort when trying to upload. (MAGIX

Photostory

11 answers, most recent on 1/7/2024

RE: [Solved] SOS!!!!

@teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

SOUND FORGE

5 answers, most recent on 12/17/2025

RE: Use of 'Record Output'

The Cleaning Lab forum is here:https://www.magix.info/us/audio-forum/audio-cleaning-lab/ The Windows sound settings would be the same for SF or CL.

Movie Studio

28 answers, most recent on 3/8/2023

[Solved] MAGIX Movie Studio 2023 Suite support Legacy Text and Underline text?

Does MAGIX Movie Studio 2023 Suite now support Legacy Text and Underline text? Thanks.

Movie Studio

One answer, on 4/12/2023

[Solved] MAGIX Video deluxe 2023 Premium

Thanks for the advise. I will move it to German forum.

SOUND FORGE

2 answers, most recent on 5/5/2026

RE: Error code -14

Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>

SOUND FORGE

6 answers, most recent on 11/4/2023

[Solved] Serial Number is Invalid or may apply to another product

On attempting to load Sound Forge I get the above Error Code (-14). The serial number I am inputting is the one from the email I got yesterday when I subscribed to Vegas Pro Post, under Sound Forge Pro (Vegas Pro Post 365). I've tried activating

ACID

4 answers, most recent on 12/10/2025

RE: ACID Pro Bundle with Melodyne

@Paul-Young3484 The product will be listed in the Celemony customer account because it isn't a Magix product. Of course, you first need a serial number of Melodyne to begin with, before you can register it. I would recommend you contact the parent

Music Maker

6 answers, most recent on 11/16/2025

The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl

The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker application. I copied the VST files to a correctly configured folder. Magix Music Maker finds the plugin, but when I try to launch it, the application crashes. How can I get it to

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x I do not have Magix Travel Maps. Never wanted them. Have no personal use for them. I do not get notifications asking me to download it. I think you have to be very careful when you set either of the Magix video editors up and don't just