• Web Designer

  3 answers, most recent on 1/14/2020

  Website no longer accessible
  I installed a website with Magix Website Builder some years ago. I received an email last month from Magix informing me that the website would no longe be available after October 2020. In the meantime payment for the domain and hosting charge was
• Movie Studio

  9 answers, most recent on 12/10/2020

  [Closed] AMAZING! A company with no Real Live People to ask a question of!
  . . . at least from what one can determine from investigating the "Technical Support" page(s) of get-lost-here-in-endless-on-line-FAQ-and-whatever-none-of-which-addresses-a-most-simple-and-basic-question! Windows 7 PC 1. Purchased Movie Pro Edit
• Music Maker

  10 answers, most recent on 11/25/2019

  RE: Music Maker 2020 Premium Edition
  I have still got instrument credits, and recently some new instruments appeared, but when I try to activate the instruments (Balalaika and Glockenspiel) using the credits, it fails to do so, and instead brings up the window requiring payment to
• Movie Studio

  4 answers, most recent on 10/15/2019

  RE: Titler pro 6 update service
  @sksoon It will come With the payment for the Upgrade/update service. Premium version plug-ins are included upon purchase of new software or extension of the Update Service, or when you upgrade. Program language for all plug-ins is English.Read
• Other products

  3 answers, most recent on 12/28/2019

  Trial version changed to purchase
  I have a trial version of Photo Manager but decided to go ahead and purchase if for $49.95. I filled everything out and received an e-mail confirming payment, etc. However when I open the program all that pops up is the request for product
• Photo & Graphic Designer

  3 answers, most recent on 10/10/2019

  RE: I haven't received my C.D. with my order of designer x
  @Robert-Ramsey Welcome to the Magix forums. Unfortunately you have given us so little information in your post that any advice is likely to be pure guesswork! However, I will guess that you have ordered (and paid for?) the latest version of Photo
• Movie Studio

  195 answers, most recent on 2/12/2026

  RE: Any problems to expect if upgrading CPU/MB/ and operating system?
  @johnebaker @mmcswnavy24 @terrypin New developments. I have found all the relevant emails and found I paid for both of the extra codecs and have the activation codes. They no longer work on the new machine. Possibly because it will be recognised as
• Music Maker

  61 answers, most recent on 9/1/2019

  RE: Virtual Instrument Store limited selection
  I have a free instrument credit left in MMM and tried to purchase one of the instruments vintage mid low brass but it just takes me to the full payment screen not the free instrument credit screen. These full instruments that I CANNOT buy with
• Off topic

  48 answers, most recent on 10/13/2022

  RE: What is the phone number of Magix Customer Support?
  John E Baker. Sometimes the truth stings, I have the same issue as Johny, no way to contact customer or sales support. I say this is poor etiquette on behalf of Magix. You're on a shoestring with me, as well as all my fellow editors. There's no
• Off topic

  48 answers, most recent on 10/13/2022

  RE: What is the phone number of Magix Customer Support?
  This is the 21st century. If you are not listening to Johny then you are missing the point. I run a small business and my phone number is accessible from around the world. I have a business with clients on multiple continents. They can reach me from
• Music Maker

  9 answers, most recent on 4/28/2023

  RE: Purchasing Payment Error
  ok so today at around between 12:30am and 01:39am and again at 13:25pm i wanted to purchase the 80's movie score soundtrack from producer planetupon entering my card details i get the payment process error.could someone please possibly help me.
• Music Maker

  17 answers, most recent on 1/17/2020

  RE: Payment options
  @Joshua-Day Welcome to the Magix forums. This thread concerns the problems encountered by users wishing to use PayPal to pay for purchases made via the Magix store. Is that what you are wanting to do, or are you trying to set up a different payment
• Music Maker

  17 answers, most recent on 1/17/2020

  RE: Payment options
  I can’t setup my payment method what the heck I keep getting an error message saying there was an error during the payment process?
• Music Maker

  16 answers, most recent on 6/29/2019

  RE: Number of Tracks
  Ahh yes, Hi Larry, I see what I have to do..Mine actually says "More Features" - but under that I have to select the "More Tracks and Formats" Package, and then use one of my "free" Package Coupons (came with the Premium purchase) to "purchase" the
• Other products

  One answer, on 5/31/2019

  RE: Declining Prepaid Card
  @ArcticRed Hi This is a user to user forum not Magix support or sales, you need to contact Magix for any issues with payments. Technically a prepaid card is a debit card, not a credit card. John EB Forum Moderator  
• Other products

  One answer, on 5/31/2019

  Declining Prepaid Card
  Hello, The card I used is not accepted as a payment option for the purchase of SoundPools so I went and got a quick prepaid MasterCard, thinking that this would solve the problem. I went to use it to purchase a soundpool and typed in all the
• Other products

  12 answers, most recent on 3/7/2019

  RE: Pro unlimited license
  So 1 million copies or downloads ....0.99 cents all i have to pay. Because thats unlimited correct. Just one SOUND LOOP...JUST ONE SOUND LOOP. i dont pay more than 0.99 cents even if that SOUND LOOP as part of the track sells 80 million
• Music Maker

  7 answers, most recent on 3/6/2019

  RE: Magix locked my account. Now I i can't use the program that I bought.
  Sorry, this thread is a few weeks old, but just to add a little information that might be helpful to anyone reading this in the future: First of all, if this is really a problem with your account being blocked, e.g. due to some payment
• Web Designer

  4 answers, most recent on 5/24/2019

  RE: Secure site
  Hi John Thanks for the reply. I believe number 3. I have an eCommerce page that i need to make secure. Payment is not taken on this but looks wrong and too long winded to explain to people, so thought easeir to secure whole site. Find this software
• Movie Studio

  One answer, on 2/17/2019

  RE: Activation code for ENMPEGDVD codec
  Hi, welcome to the Magix forums. Unfortunately your post does not make sense, or rather is not really a question which other users might be able to answer! If you are asking about how to activate the MPEG Codec in your version of Rescue Your
• Movie Studio

  12 answers, most recent on 2/15/2019

  RE: MEP Update states "...free for One Year..." = ?
  Hi, I presume that when you purchased you got the 2018 version, whereas the current version is 2019. Read about the Update Service here. Note the part under unlimited use. With a purchase (or an extension which you can get by clicking on Upgrade to
• ACID

  15 answers, most recent on 2/12/2019

  RE: Update to Acid Pro Suite
  EDIT: Acid Pro, Acid 365, and Acid Suite are the same program. The difference is in the number of instruments and addons - more with Suite, and the method of payment. See below. Magix has confused things with, first the introduction of the 365
• ACID

  15 answers, most recent on 2/12/2019

  RE: Update to Acid Pro Suite
  EDIT: Acid Pro, Acid 365, and Acid Suite are the same program. The difference is in the number of instruments and addons - more with Suite, and the method of payment. See below. Magix has confused things with, first the introduction of the 365
• Movie Studio

  15 answers, most recent on 5/1/2019

  Updates
  Hi. Last year, Magix rolled out updates but users needed to pay a yearly subscription for the updates. This year, it seems different. After the updates, it did not prompt for payment but allow the updates to be activated. Has there been a