• Video Pro X

  74 answers, most recent on 6/30/2022

  RE: No Audio after import
  Thank you, I have not gone via this route as yet so I do appreciate your suggestion. Just as a final comment, a few months ago I tried downloading a trial version of ProX13 onto my high spec Win8 machine and it proved incompatible. Magix stated in
• ACID

  7 answers, most recent on 6/25/2022

  RE: I ordered Acid 11 on KVR, received 10???
  @jeff-moen Hello, welcome This is a public user to user forum, there are no Magix employees here. Any sale of a product from the original source is responsible, the error lies with the seller. Have you raised the issue in their forum? Stephen Forum
• Music Maker

  2 answers, most recent on 7/1/2022

  RE: Questions about MM Premium
  @Dennis-Shipman Welcome to the Magix user to user forums. I'm going to answer your questions in reverse order! MM Premium is currently on a special "sale price" offer (though I'm not sure it has ever been over $500!). If you choose to buy it you
• ACID

  4 answers, most recent on 6/26/2022

  RE: Customer Support????? Where does that actually reside?
  While it may look that way then I am not trying to defend Magix , and I have my own issue with another program so I really do understand any frustration that you may have. That stated then I think that there are two problems here. I looked up
• Movie Studio

  3 answers, most recent on 6/27/2022

  Error 14 after updating
  Hi As I wrote earlier, I bought online MAGIX Video Deluxe 2019 (Premium edition of Movie Edit Pro). Installation and registration of product was completed succesfully. After few openings I was prompted by Magixto update (no upgrade) program so I
• Rescue Your Videotapes!

  3 answers, most recent on 6/18/2022

  RE: already registeret, cant register
  @Kim-Hansen Hi and welcome to the forum. When you purchased the program did you give Elgiganten the same email address you have used for the forum? If not, try the email address you gave to Elgiganten to register the software. Otherwise contact
• ACID

  7 answers, most recent on 6/18/2022

  RE: I paid Upgrade Fee of $ 199 $ US and didnt get ACID PRO SUITE??
  @Eon-Madramootoo You need to contact sales support at infoservice@magix.net or shop@magix.net or sales@magix.net
• Music Maker

  4 answers, most recent on 7/8/2022

  RE: Loops Unlimited help
  @TJStiltz I think you should open the program settings in and click on the button to clean up the store. This will delete the old cache of the store. You can also try to re-scan all your Soundpools. A Loops Unlimited subscription automatically
• Off topic

  2 answers, most recent on 6/16/2022

  RE: Upgrade from perpetual to 360
  @Roger-Bansemer Hi . . . . I've contacted support but haven't heard back. . . . . Did you contact them by email to infoservice@magix.net or sales@magix.net ? If not, either of these email addresses will get your request to the correct department. It
• Movie Studio

  11 answers, most recent on 6/16/2022

  RE: HEVC doesn't work
  @Former user Email sales@magix.net and explain the situation.
• SOUND FORGE

  One answer, on 6/15/2022

  Upgrade from 10.0?
  I currently have Sound Forge Pro 10.0 from about 2013. Am I able to upgrade to the Sound Forge Pro 16 Suite that is currently on sale for $199 until June 22? Also, am I able to still use 10.0 on one computer, and use 16 on a different computer?
• ACID

  20 answers, most recent on 12/6/2023

  RE: Good bye Magix Acid Pro 10
  Dont do it!!! I switched to Cubase Artist 11 and it has been awesome! No issues whatsoever. And it is way more powerful than Acid Pro 10. It has so many built in features that Acid would need a plugin to accomplish. This means you can use less
• ACID

  21 answers, most recent on 6/15/2022

  RE: So It's Here.............
  @Djronrella I find it really surreal that Magix asks users for bugs in ACID they want to have fixed but then releases a new version with basically no new features and the same bugs. 😇 There was probably a big miscommunication between the developers
• SOUND FORGE

  7 answers, most recent on 9/8/2022

  RE: Just upgraded to Mac
  @Ben-Healy Yes, contact sales support at infoservice@magix.net or shop@magix.net
• Other products

  6 answers, most recent on 6/10/2022

  RE: Activation Code
  @David-Pennock I believe this has to do with the MP3 usage license they had to pay to Fraunhofer. I would suggest you contact sales support at infoservice@magix.net. It can be possible that you need to pay for another activation or that a new
• ACID

  25 answers, most recent on 2/7/2023

  RE: EZDrummer 3 Not working in ACID Pro Suite
  Thanks for that!I did exactly what @Rednroll mentioned but no luck at all.I sure hope hey get a patch happening or I figure Reaper sales may jump with everyone leaving ACID.I appreciate everyone's efforts.
• Movie Studio

  6 answers, most recent on 6/6/2022

  RE: Where do I find the Extra Content
  Perhaps . I did not realise that there was also a Platinum subscription as it is not mentioned on the sales page, so I assumed one of the differences between standard and platinum was the extra content (especially as it says "subscription" and not
• Music Maker

  One answer, on 6/5/2022

  RE: charged me twice
  @john-nunn Please contact sales support at infoservice@magix.net because this is just a user forum without any Magix staff.
• Movie Studio

  6 answers, most recent on 6/6/2022

  Where do I find the Extra Content
  Hi, I have just started using Movie Studio Platinum and the Sales page states: Over one million content items: Your library for music, stock footage, and animation! Whether you need music, sound effects, stock footage, or animations, MAGIX Content
• Video Pro X

  40 answers, most recent on 6/5/2022

  RE: Has Anyone Tried Using NewBlueFX Titler Pro & with Video Pro X?
  Thanks for your extensive reply but i am working with Magix Video Pro X this is a total different version and a program that is intended for the semi-professional market. Besides Movie Edit is not for sale in the Dutch webshop from Magix the
• Movie Studio

  5 answers, most recent on 6/3/2022

  RE: Disappointed in Magix Studio 2022
  @Ulrich75 Write to sales support at infoservice@magix.net or shop@magix.net and ask for a refund.
• Video Pro X

  One answer, on 6/1/2022

  RE: MPEG-4 and HVEC Codecs?
  @Scott-Maas Hi Scott. The HEVC codec will need to be activated with a new key code. You can contact Magix and request a new one but will have to provide proof of purchase. I think supplying the old activation code should do that. The Main Concept
• SOUND FORGE

  One answer, on 5/31/2022

  RE: Sound Forge bundled with Vegas
  hi @Steven-Davis, the lite version of Sound Forge (Audio Studio) is bundled with Vegas 19. Otherwise the bungled version of SF Audio Studio is identical to the singularly purchased version.. except the bungled version does not include the
• Music Maker

  6 answers, most recent on 5/31/2022

  RE: I lost all my redeem credits for instruments and tiny instruments
  @Oik-Kwon Hello! This is just a user forum. You can contact sales support at infoservice@magix.net Maybe it helps if you open the program settings and click on the button to clean up the store. This will delete the old cache of the store and it will