• SOUND FORGE

  2 answers, most recent on 3/2/2025

  RE: problems with serial number
  @Adi-Braun Welcome to the Magix user forums. First, serial numbers begin P3. Second, each serial number is version and edition specific. You must ensure you have installed exactly the same version and edition as you ordered and for which the serial
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX
• Audio Cleaning Lab

  14 answers, most recent on 3/4/2025

  saving to MPEG 4
  i need to save my edited video files to MPEG 4 i can't save to mpeg 4 from my cleaning lab 4 but i can using my older cleaning lab 2014 premium! magix told me my save titles were too long but even reducing the titles to one word "test" it does not
• Movie Studio

  One answer, on 11/22/2023

  RE: cancel my account
  @nancy-mauro Hi Assuming this is a subscription you want to cancel, then you should have cancellation instructions in the confirmation email you would have received. If you do not have the email then contact Magix by email to:
• Video Easy

  2 answers, most recent on 7/28/2023

  RE: [Solved] Transferring your old Movie Edit Pro Plus to a new computer.
  @martti.saarelma Hi . . . . I'm trying to install Move Edit Pro Plus on a new machine. I have a product key. I was able to download videoeasy3hd_dlm.exe to my machine. . . . . The download you are getting is not Movie Edit Pro Plus - it is for a
• Music Maker

  3 answers, most recent on 6/14/2024

  RE: I cannot download a soundpack I paid for. (Tropical House Part 2)
  @PokyBeats I think you need to email infoservice@magix.net with full details of the problem, including clear evidence that you do already own this Soundpool and request their assistance in redownloading it. HTH JeffForum Moderator
• Movie Studio

  One answer, on 5/28/2024

  RE: Removing Watermarks on Effects
  @HLeyes Hi and welcome to the user to user forums. You need to look at your purchase email and subsequent Magix emails to see if there are any mention of third party effects and their subsequent activation codes although normally these third party
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management
• Other products

  One answer, on 7/9/2024

  RE: About Licenses
  @Manuel-Pimentel For a definitive answer to your question please email infoservice@magix.net and ask. My feeling is the answer should be, Yes, but you may need to install a "different version" if you make this change. HTH JeffForum Moderator
• SOUND FORGE

  2 answers, most recent on 4/27/2026

  RE: From Sound Forge Audio Studio 10 to 13
  Hi @Rosalie, the legacy UI for all versions of Sound Forge Pro and Audio Studio is basically the same... aside from SF Audio Studio 12, which was a one-off unique build (pros and cons). All the Magix versions have dark and light color options in the
• ACID

  3 answers, most recent on 3/7/2024

  TRIAL CODE?!
  Followed the directions and got the email, but no trial code? Not under My Products on my profile either? Help?
• Movie Studio

  One answer, on 8/8/2024

  RE: [Closed] How to cancel sony vegas lifetime license purchase?
  @Aline-Oliveira Hi Aline. Welcome to the Magix user to user forums which are for all Magix products with the exception of the Vegas product line. Technically you have posted in the wrong set of forums which should have been at the Vegas creatives
• SOUND FORGE

  4 answers, most recent on 3/23/2024

  RE: No activation sound force pro 16
  Thank you for your comment. I use the same email but again i have the same issue. The program says wrong serial numbers. Any idea please?
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @Sonny-G Hi The link you have posted is available only to you, can you post a screenshot of the open message, after removing any personal information such as email address etc. John EBForum Moderator
• Photo & Graphic Designer

  2 answers, most recent on 6/1/2024

  RE: registration
  @bert-h5290 Hello welcome You can go to Magix Service Centre here, click on user data and update email address. Stephen Forum Moderator
• Video Pro X

  One answer, on 5/6/2024

  RE: [Closed] There is a problem installing the program Help me
  @Former user Hi, This is a public forum for users, not Magix Support. The instructions on the screen where you created your post specifically instruct you to "not publish any personal information. Examples of personal information are your email
• Other products

  One answer, on 11/6/2024

  RE: [Closed] Video Pro 22 Suite
  @Rex-Johnson Please read this pinned post and follow the advice given there. Also, please be aware these are user to user forums and not any contact for Magix staff. You need to email infoservice@magix.net and explain your request. This thread will
• SOUND FORGE

  5 answers, most recent on 6/12/2024

  [Solved] Soundforge 15 - Windows 11 - Won't save settings on close and reopen
  Too long a story - but after purchasing a New Lenovo P16 laptop - Win. 11 - in January - and problems w/Lenovo that involved The NYS Attorney General - This past Friday - WITH a Lenovo Tech on the line for 2+ hours - with a Windows USB Reboot and
• Off topic

  2 answers, most recent on 1/29/2024

  No product email sent
  Although my credit card has been charged I have received no communication about my order nor have I received a download link. I tried to use my previous Magix account but do not have the password and when trying to get a link to reset the password I
• Movie Studio

  3 answers, most recent on 3/4/2024

  Trying to register a free trial - doesn't send code to email!
  I can't find any way to contact customer support on this whole website. Crazy. Anyways, i'm trying to get a trial of the new Movie Studio. However, it asked me to register, and then says that it will send the trial code to my email.... but it hasn't
• Music Maker

  One answer, on 1/13/2025

  RE: its shown music maker free addition but i am a premium member
  @MohammedMohit-AlMazumder Please remember these are user to user forums and so confidential data, like your email address, should never be posted here. Hence I have edited your post. I see that you asked almost the same question nearly four years
• SOUND FORGE

  One answer, on 10/12/2024

  Sound Forge Pro 17/18 are incompatible with Universal Audio Plugins???
  I logged a support ticket about this. If you use Universal Audio UAD2 hardware plugins and native plugins in the plugin manager, if you save a plugin manager preset, when you recall that preset, the UAD plugins are reset to their default
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach Hi, Let's back up a little more. You say that you have "put a decent amount of money into" the program, but looking at the startup screen, you only have the free edition. If you purchased some Editions, they should show up on the
• Off topic

  27 answers, most recent on 4/23/2023

  [Solved] Can't log in to my account.
  How do I contact support when I can't log in to my account to contact support? Do they have an email address? I have several Magix/Xara programs but trying to login to my account produces a server working on it/too late message. This has been