• Photostory

  53 answers, most recent on 4/2/2024

  RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400
  I tried your recommendation. I removed that MOV file, saved it and chose image recorder in the burn section. after a few minutes this is what i received. also does it matter where i saved it? I saved it under videos. So something is still wrong. and
• SOUND FORGE

  6 answers, most recent on 12/26/2023

  RE: Need Access Code
  Email sales@magix.net or shop@magix.net .
• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Movie Studio

  5 answers, most recent on 5/20/2024

  RE: Movie Studio will not install
  Hallo Robert, This is a user forum, open to the World. Please remove your order and serial number and email address for security. We will help as much as we can when the gurus are around. AndyW
• Other products

  4 answers, most recent on 3/6/2024

  MAGIX video saver
  kan not register my New produkt i byed Yesterday it say that it is registered to an other email acount  
• Movie Studio

  One answer, on 12/19/2022

  RE: [Solved] How to de-register copy of Movie Edit Pro Premium
  @Autie-Camilleri Welcome to the Magix user to user forums. You need to ask the family member who gave you the copy of MEP, assuming he no longer uses it, to email infoservice@magix.net with full details of his email address and product serial number
• Video Pro X

  One answer, on 4/5/2025

  [Closed] cannot open MP4 files for editing Pro 21
  Nick Goward1  9:55 AM (3 hours ago) to MAGIX It has been a few days since I responded wrote/emailed  regarding my issue that I said I think I had fixed it. I haven't had a response to that email. After further investigation and testing my findings
• SOUND FORGE

  9 answers, most recent on 7/1/2024

  RE: Sound Forge Pro 11
  HI @Greg-Gardner9450, are you using the same email address you use to login to your Magix My Products account .Otherwise confirm you have installed the same version you purchased. i.e., Audio Studio 11 or Pro 11. The activation serials are not
• Movie Edit Now

  2 answers, most recent on 4/4/2024

  RE: I need help ,older copy of Movie Edit Pro 15 won't register
  @Robert-Bates Hi. Please remove your serial number and email from your post. This is an open public forum. Personal details should never be displayed. Ray.
• Video Pro X

  One answer, on 7/8/2024

  [Closed] Vegas Pro 21.0 Trial Registration
  Hello, Recently I registered my free trial version of Vegas Pro 21.0. It was said, that "You will receive your personal extension code immediately via email." after registration. Although, I didn't get any code in returning mail. What steps should I
• Movie Studio

  2 answers, most recent on 12/28/2023

  RE: Need serial number.
  @Charles-Moscato Hi . . . . I have registered but have not yet received an email where I can provide my voucher code and get a serial number . . . . Assuming this means you have the Voucher Code and are expecting an email to tell you where to redeem
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Reyfox @Betovalle I suspect the reason why the VPX15 and MMS2023 Feedback Posts have not been moved out of the Important section is because @MAGIX_Redaktion made the posts. @MAGIX_Redaktion signature indicates that this is the official account of
• SOUND FORGE

  4 answers, most recent on 11/27/2023

  RE: NO activation code sent with "registration successful" email
  OK this is weird. The code was not visible in "new Outlook" email client. When I opened the activation email with a different email client, I could view the line that had the activation code! This appears to be an Outlook issue. Anyway, the software
• SOUND FORGE

  4 answers, most recent on 11/27/2023

  NO activation code sent with "registration successful" email
  I registered and downloaded the free trial of SF17. Got the email back that registration was successful, but no activation code was included. Now what?
• Web Designer

  4 answers, most recent on 11/30/2023

  RE: How do I change my email address?
  I've got the same issue with my login email which needs to change, however when I try to change it i'm told the email already exists and it won't let me change it.
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Samplitude

  14 answers, most recent on 10/14/2024

  RE: Vita corrupted. Samplitude won't allow re-download to reinstall
  @SP. I probably could, but the problem is that the Vita 2 plug in won't install (and I have that installer) because it is missing a file . I actually have that file in the right location (the location where the installer is looking for it), but it
• Movie Studio

  3 answers, most recent on 5/12/2024

  Upgraded trial V Pro Suite 365 to monthly sub. failed registration
  The serial number you entered is invalid or may apply to another product. Error code -14. Both serial number and email address have a green checkbox validation besides the text fields.
• Movie Studio

  3 answers, most recent on 3/4/2024

  RE: Trying to register a free trial - doesn't send code to email!
  Didn't see that info ( i usually scan for a link to email support)... any chance you know why I'm not getting an email with the trial registration #? Obviously i can't access a support link in the program if i cannot open it.Is there any way to
• Movie Studio

  3 answers, most recent on 3/4/2024

  RE: Trying to register a free trial - doesn't send code to email!
  @Ryan-Boyle Hi . . . . magix doesn't even have a customer support email for inquiries like this is mind-boggling. . . . . Magix email address for queries is infoservice@magix.net - this is stated in the Support page of the Magix website. There is a
• Rescue Your Videotapes!

  2 answers, most recent on 1/24/2025

  RE: MPEG2 issue
  @PeteS Welcome to the Magix user to user forums. MPEG-2 Encoder activation is normally "automatic" once you click on that "Activate" button. The error message may simply indicate a problem with the activation server; how many times did you try to
• Off topic

  3 answers, most recent on 11/19/2023

  RE: change email
  @Y2Ne1 Simply go to your Magix account, log in using the "wrong" email address and go to User Data and change your registered email address to the correct one. If you have previously registered products to the wrong address, making this change
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  @Carlos-Solorzano Hi . . . . If this doesn't work I am going to need someone on the phone to assist me. . . . . Support is done through raising Support tickets, link is at the top of the page, or email to the address I gave you above. John EB
• ACID

  4 answers, most recent on 4/28/2024

  problems with my Activation Key
  Hi my name is Brian Tully lm emailing you about my Acid Pro 11Suite lv updated my Windows 10 Pc and need to reinstall this program using the lnformation in my email from you lm sending you a copy of this lnformation to see is there a problem with