• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Greetings Al, This LUT thing has raised it's head a few times over the years and versions (or so it seems) and each time i've been fired up to install them by following directions to the letter and each time I've failed miserably with
• Other products

  3 answers, most recent on 2/5/2023

  [Solved] PROBLEMS TO INSTALL VEGAS PRO 365 (Installation is not completing)
  It's been a pain for me to install Vegas Pro 365. Turns out I uninstalled it because of some unknown internal errors that I couldn't resolve. As soon as I tried to reinstall, the installation was slow and didn't seem to complete. I need the
• Movie Studio

  7 answers, most recent on 9/8/2024

  RE: Install issues
  @James-Kinard Welcome to the Magix user forums. Rather more information would be useful (!!) but I'm going to assume you are referring to the list of add-ons and specifically those with the red X, indicating installation has failed for some reason.
• Music Maker

  2 answers, most recent on 6/28/2025

  RE: need to download music maker mx version 18
  @Lance-Troian Do your still have the CD? I don't think the downloader will still work. Activation might be possible if you select offline activation after installing the program and entering the serial number and computer ID into the activation
• Movie Studio

  3 answers, most recent on 2/6/2025

  RE: Unable to install Magix programsUnable to install Magix programs
  Hei! Olen yrittänyt asentaa Moviestudio suite 2024 ja Photostory 2025. En ole osioinnut kiintolevyä ja siellä on tilaa 358 G. Adoben, office. Ashampoon ohjelmat ovat ihan sujuvasti asentuneet. Harmittaa kun Magixin ohjelmat ohjelmat antavat tuon
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a
• Movie Studio

  29 answers, most recent on 5/10/2025

  MAGIX Movie Studio 2025 Suite will not open after installing
  I installed studio 2025 and hours later, purchased and installed studio ultimate 2025. It will not open, it shuts down immediately after clicking on it. I have uninstalled and reinstalled. No luck. I need help
• SOUND FORGE

  9 answers, most recent on 10/7/2023

  [Solved] SFP15 uninstall / reinstall failure
  SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hi Rob, It is not so easy. As I wrote I can download MEP2021 version from my account on MagixServiceCenter. But please note - in a meantime (12months) I've upgraded this version to MEP2022 for free. So my latest version is (was?) MEP2022. Today I
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt PS, I take it that as Magix no longer support their products, when I have to reformat and install my SF17 is dead as it needs Magix to register the serial and the same for Vegas, I imagine :( Magix will keep the license servers running.
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  Travel Maps. I know people who use it, and those that don't. Me? I installed it to see what it could do, and since I do travel videos (like my South African editing friend), he too uses it. Takes up only 187MB on the disk. It seems that @CubeAce has
• Movie Studio

  3 answers, most recent on 3/23/2023

  [Solved] Does movie studio support av1 format
  I was wondering if movie studio supports av1 file format. When I was trying to import it a window showed up that asked to install QuickTime. I installed it and now I get the error "MXMPEG2 Error 0110: no media decoder found" I assume it does not
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 Hi Harry . . . . I will certainly upgrade - either to 2025' or let's see what "Deluxe" looks like. . . . . I would advise to move very carefully with this. Installing the trial version will replace the installed version and reversion,
• SOUND FORGE

  2 answers, most recent on 12/30/2024

  RE: invalid key for Sound Forge 17 (12)
  @David1978 Can you get the correct installer from here? https://www.magix.com/int/support/my-service-center/product-downloads/
• SOUND FORGE

  2 answers, most recent on 10/7/2024

  RE: Subscription
  @Jimrin I would guess you simply download and install the Sound Forge 18 demo and enter your serial number and it should unlock automatically. Otherwise check for updated installers in your customer account at Magix.com or here
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  Sorry for the break in tying this but was busy on other things. Anyway, have tried with older versions of VC++ redistributable and got no joy. Also searched out cdprinter.exe on the c drive and deleted all references to it, again with no result.
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind, if any. I have uninstalled everything except Video Pro X16. I have no
• ACID

  2 answers, most recent on 2/4/2025

  Cannot see files in explorer
  I just installed Acid Pro 11. I cannot find any of the files in Explorer. There are folders there, but no files are visible.
• Movie Studio

  7 answers, most recent on 9/8/2024

  RE: Install issues
  @James-Kinard Welcome to the Magix user forums. Rather more information would be useful (!!) but I'm going to assume you are referring to the list of add-ons and specifically those with the red X, indicating installation has failed for some reason.
• SOUND FORGE

  7 answers, most recent on 11/23/2025

  RE: sound forge17 plug-in (ARA 64bit)
  @Timbim There might be a workaround. Install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 16 directory (make a backup of your files first!). This workaround already helped
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach, what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) Hi,the same thing
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  In that case, I would uninstall Sound Forge using a third-party uninstaller like 'Revo Uninstall' that can uninstall and remove left-over registry entries and other pertinent data the Windows uninstall leaves behind, which can cause issues to
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The