• Movie Studio

  14 answers, most recent on 1/16/2020

  RE: [Closed] Error igdrcl64.dll
  I am having the same issue here is my error ----------------------------------------------------------------------MAGIX Movie Edit Pro Plus  14.01.2020  20:32----------------------------------------------------------------------CrashDump
• Movie Studio

  4 answers, most recent on 1/5/2020

  RE: Schwerwiegender Fehler beim Export
  @mirjam-neuling Hi. Not with that particular issue myself. However some of us have had problems with some Win10 security updates with Windows Defender and VDL. (Movie Edit Pro) blocking some functions within MEP. For instance I can't use any of the
• Other products

  8 answers, most recent on 1/28/2023

  Unable to share to Youtube
  When I try to share a video to Youtube, (Share->Youtube/Facebook)/Upload current movie as video), I am unable to sign into Youtube. I see a window from Google so that I can sign in with my Google account. I enter my account name, hit the next
• Other products

  5 answers, most recent on 12/27/2019

  RE: [Closed] Terratec video grabber does not work with Windows 10
  To anyone finding this very old thread and reading the post directly above this one: Please be aware that the method listed on the linked page, although safe if followed carefully and exactly, does involve making (temporary) changes to Windows own
• ACID

  8 answers, most recent on 2/5/2020

  RE: Authenticating Acid Pro 7 onto windows XP, no server found
  @CsoundSculptor Hi This may be an issue with Windows XP - check that you have all the TLS Internet protocols activated as follows open the Windows XP Control Panel select Internet Options click the Advanced tab scroll down to the Security
• Video Pro X

  7 answers, most recent on 1/28/2020

  RE: Auto save function.
  @DugsBugs Hi Doug Is File, Load Backup project not working or displaying a blank dialog? The dialog should find all BAK files it knows of, however if it is empty use the Folder icon in the dialog to loacate where they are. . . . . Seems pointless
• Movie Studio

  67 answers, most recent on 2/11/2020

  RE: Movie Edit Pro :.: 19.0.2.49
  @CubeAce Hi Ray The first message is telling you that you do not have enough privileges to complete the install. I suspect a recent Windows update has changed some user security settings - I went to update Photostory this morning and had to run it
• Photostory

  10 answers, most recent on 3/4/2021

  RE: [Closed] Try to installation MAGIX Photostory deluxe (2020)
  Hi Thanks for helping Windows 10 1909 was an automatic option offered by Windows Update 13-11-19 and appeared to install without any issues and other software has installed without a hitch. Yes previous version was 1903 I have Bitdefender Total
• Movie Studio

  26 answers, most recent on 1/1/2020

  RE: Media files shows WAV data, but top of screen reads "empty"
  @David.Rambaldi1 @johnebaker Hi David. Which version of Movie Edit Pro are you using? How many disk drives do you have and what speeds and capacities do they have? Are any external? How much free space on them? Particularly the main C: drive. The
• Music Maker

  17 answers, most recent on 12/12/2019

  RE: Store App within Magix Music Maker
  @VDS Hi there, Just a few remarks in addition to what was already said: If you're really experiencing the problem with the support website rejecting you with a current product, please try logging out completely from the support website and logging
• Music Maker

  7 answers, most recent on 12/16/2019

  RE: Installed the program but download wont complete.
  Hi there, As Jeff said, security softeware features, including Windows Defender's "Controller Folder Access" could definitely be the offender here. If you're not getting on, please try a complete download and installation of the current installer
• Movie Studio

  35 answers, most recent on 12/12/2019

  RE: Possible Bug During Save Project
  @browj2 Hi John. With the amount of security at these events I've never seen even a small 'incident'. Very family friendly, these events. 😂. That sounds wonderful. You must have great memories from your childhood and that book does look early. It's
• Movie Studio

  12 answers, most recent on 2/28/2020

  RE: Licensing after a Win10 update?
  @pmikep Different companies seem to have different ways of keeping tabs on their software. I have a program that needs an electronic dongle to plug into my PC that is the verification for the program to run. This I guess is Magix's way of securing
• Movie Studio

  6 answers, most recent on 12/4/2019

  RE: Having to re-register each time of opening MEP Premium. Latest version
  @johnebaker Hi John. It's not making any difference what security features I switch on or off. Music Maker isn't having the same problems and that was downloaded at the same time.
• Movie Studio

  9 answers, most recent on 12/10/2020

  RE: [Closed] AMAZING! A company with no Real Live People to ask a question of!
  @Nelson-Enns Hi Nelson. The "computer ID" is the name given to it when it was built. If you didn't build it yourself then you wouldn't probably be aware it had one. It is part of the identification process the program would use to make sure the
• Video Pro X

  15 answers, most recent on 11/29/2019

  RE: Hardware acceleration does not work
  @johnebaker Hi John. Do you mean on the road without an internet connection or when staying somewhere with one? I've not really used a program before that has an attached popup every time it's initiated so not sure of its significance. The only time
• Video Pro X

  15 answers, most recent on 11/29/2019

  RE: Hardware acceleration does not work
  @CubeAce Hi Ray . . . . MEPs 'Network Sync' program that pops up whenever a Magix program is initiated slows things down if it can't connect to the interenet . . . . I have not seen any evidence of this with my laptop when travelling. The only
• Music Maker

  12 answers, most recent on 12/7/2019

  RE: Cant install magix music maker 2019
  Hi @Tree-05 The direct link not working to bypass the download manager sounds like an unlikely scenario to me. What link specifically were you using? Please keep in mind that the direct link (as opposed to the official download manager links in your
• Movie Studio

  195 answers, most recent on 2/12/2026

  RE: Any problems to expect if upgrading CPU/MB/ and operating system?
  @CubeAce Hi Ray "To my surprise the system is now much more responsive" Surprise, surprise! I think we discussed doing hardware related updates recently and someone mentioned "if it isn't broke don't fix it" or "never change a running system". 😖 As
• Samplitude

  2 answers, most recent on 11/6/2019

  RE: HOW TO REGISTER MY SOFTWARE?
  Hi there, In addition to what Jeff already said, please also make sure the technical requirements for the MAGIX program to connect to the servers are met. If you've already tried to rule out conflicts with the local security-related software on the
• Movie Studio

  28 answers, most recent on 10/24/2019

  RE: MEP 2020 TK2 Bug
  @Richard-Curtis Hi I strongly suspect the issue is connected with your browser and/or a combination of one or more of the following: Safari - this is the only one I know that can have issues. Antivirus a popup blocker - either an internal part of
• Movie Studio

  28 answers, most recent on 10/24/2019

  RE: MEP 2020 TK2 Bug
  @Richard-Curtis Perhaps it's a security setting in your browser or some plugin preventing popups. Sometimes it is the site though. I often get people missing from the list of contributors that should be there but it's odd you can't even upload a
• Photostory

  6 answers, most recent on 10/17/2019

  RE: MPEG4 failure
  Hi johnebaker. I am using F-Secure, and tried turning all protections OFF. Run Photostory.exe as Administrator... same, nothing happens ;-( / Torben
• Photostory

  6 answers, most recent on 10/17/2019

  RE: MPEG4 failure
  Here is my support ticket [Ticket# removed by moderator]   In Photostory 18.1.3.36, when I tried to render to MP4, a pop-up window appeared asking me to purchase a codec. So, I purchased an HEVC codec (note: I own several video programs including