• Music Maker

  5 answers, most recent on 4/10/2023

  [Solved] [SOLVED] I don't understand how to redeem my credit?
  Hi, so I recently got music maker through the humble bundle, and when i activated my account it said I had credit to redeem items for free. Which sounded great- but whenever I open the menu it seems to only be a discount, and not a free redeemal?
• Music Maker

  7 answers, most recent on 2/3/2024

  RE: royality free older soundpools
  @richix Royalty free only means that you don't need to pay royalties (for example, a percentage of your revenue, a monthly or yearly payment etc.), so it's enough to pay once, but this doesn't mean you can use it commercially.
• Off topic

  14 answers, most recent on 1/31/2024

  RE: [Closed] You store my card data - HOW CAN I REMOVE IT FRO ALL YOUR DATABASE ???
  @BriceMD Hi . . . . I just bought a couple soundpools and there was nothing stating that they will keep my credit card number for 10 years.  . . . . I would advise you to read Part 3 of the Magix privacy policy here. in particular section 8b. where
• Movie Studio

  2 answers, most recent on 8/29/2023

  Payment for MAGIX Movie Studio Platinum 2024
  I tried several times to pay for MAGIX Movie Studio Platinum 2024 with my fully valid MaterCard but the payment failed to go through. No explanation has been given so far. Is there any other way to pay? Can another person pay for me with his own
• ACID

  3 answers, most recent on 8/5/2025

  RE: Are included Libraries Commercial Royalty Free?
  As suggested I looked at https://www.magix.com/gb/eula/professional/1.1 "MAGIX Product" refers to the product licensed under this agreement, consisting of Software and, if applicable, additional Contents1.3. Within this agreement, "Contents" refers
• Off topic

  14 answers, most recent on 2/2/2025

  Not able to pay for the product
  Hello. I am new here. Want to pay with my mastercard, but get this message: An error occurred during payment. Please try again later or switch to a different payment method.
• Movie Studio

  14 answers, most recent on 3/25/2024

  RE: simple update from version 2023 to 2024! Impossible to do!
  it simply doesn't existthe option to completeand enter payment etc... be it international purchasingor on my flagCountry: Brazil!    
• Off topic

  14 answers, most recent on 2/2/2025

  RE: Not able to pay for the product
  @CLINT-DANBURY Hi This is a public user to user forum with no Magix employees. You could contact Magix at infoservice@magix.net for further information or queries on payment methods. Stephen Forum Moderator
• Off topic

  4 answers, most recent on 12/14/2023

  RE: [Closed] I don't want money to be charged from my card
  @Kacper-Kacper2 I believe you can edit the means of your payment in your customer account at Magix.com. If a loops unlimited subscription is running you can cancel it, you should be able to cancel it in the Welcome Screen inside Music Maker or via
• Off topic

  14 answers, most recent on 2/2/2025

  RE: Not able to pay for the product
  @CLINT-DANBURY Hello welcome See the discussed post here on PayPal. Stephen Forum Moderator
• SOUND FORGE

  3 answers, most recent on 2/3/2024

  RE: How can i ask for refund? There is no any support options.
  @cold00n Welcome to the Magix user to user forums. There has not been a MAC version of Sound Forge for several years and I understand there are no plans to create one, sorry. For details of how to cancel your purchase and request a refund of your
• Music Maker

  6 answers, most recent on 11/5/2023

  RE: Problems with the Upgrade to 2024
  Notting there. I did state that the process on y0ur website failed before I had completed the paperwork, though the payment did go through but as I hadn't completed the buying process maybe I have not even been sent confirmation yet. The product
• Music Maker

  One answer, on 5/31/2023

  RE: Cant purchase soundpools.
  @Ethan-Neal Either it is caused by server problems at Magix or your payment provider isn't supported. Your payment provider needs to support 2FA two-factor authentication. Were you able to purchase Soundpools in the past?
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  Hi welcome to the Magix forums. You need to email infoservice@magix.net and tell them you wish to cancel your subscription. Cancellation will take effect exactly one month from the date on which Magix receive your email. If another payment becomes
• Music Maker

  5 answers, most recent on 8/25/2024

  RE: Chord changes
  @zadiac Hi . . . . I'm not a musician . . . I have to make something for someone . . . . Please be aware that if you are using Soundpool loops, those that come with Music Maker, and any you have purchased with a 'standard' licence are for
• Music Maker

  2 answers, most recent on 11/15/2023

  RE: How to buy?)))
  @Dmitrii-Silenko Music Maker is free but is missing certain features (no VST support, no MP3 support, limited tracks etc.). These features can be bought in the in-app-store as DLC (downloadable content). Music Maker 2024 Premium Edition is basically
• Off topic

  3 answers, most recent on 12/6/2023

  RE: [Closed] Charged for canceled subscription
  @julian-alphonseclift It sounds like you did everything correctly. The German response e-mail is an automatically generated e-mail, it will take some days until the customer service responds. You can translate the text by copying and pasting it into
• Movie Studio

  One answer, on 2/8/2024

  Tried to buy a Codec got a Code but it doesn't work
  Tried to edit an iPhone 14 video. It demanded I purchase a Codec to Continue HVEC Codec. It looked for a computer ID. I used the number in the last purchase of the Software Magix Edit Pro Plus. It didn't accept it. It skipped on to credit card
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  @dirkc_be Video Deluxe 365 is the same program as Video Deluxe 2024, only you need to pay monthly or yearly to use it, and you'll get all future versions, as long as you keep paying. Video Deluxe 2024 on the other hand is one payment only.
• Off topic

  One answer, on 10/15/2023

  Kahteen kertaan maksamamme laskunne
  Invoice: Invoice no. : Confidential data removed by Moderator I accidentally paid your invoice no confidential data removed by Moderator twice: with Visa and online banking. How do you want it done? Will you refund the extra payment or return it on
• Music Maker

  2 answers, most recent on 8/4/2023

  RE: Can not buy samples
  @Tyrone-Anderson The credit cards needs to support certain security features: If your credit card (e.g., Mastercard, Visa, American Express, etc.) is declined during the payment process in our Online Shop or for our online services (e.g. MAGIX
• Music Maker

  2 answers, most recent on 11/15/2023

  How to buy?)))
  Good day! Tell me if I downloaded the 30-day demo version of Magix Music Maker and I am offered to buy the Premium version for 35.99 euros. I can't understand for how long this purchase is and what is included in it?! I need a permanent version of
• Music Maker

  3 answers, most recent on 10/12/2023

  RE: How do I get the latest version of Magix Music Maker 2021 (64-Bit)
  @Crayyy will I have to buy that upgrade to the 2024? Only if you wish to have the features, add-ons and new facilities of MM 2024. Simply updating, without payment, your 2021 version will keep ALL the features you currently have but run them under
• Off topic

  3 answers, most recent on 9/25/2022

  [Solved] payment update
  If anyone can send me a link to update my payment details, please do. This is very VERY frustrating