• Movie Studio

  23 answers, most recent on 5/4/2024

  RE: Movie studio platinum 2022 has no timeline and content is missing
  @SirJM Hi AFAICS the Storyblocks conditions are not the same as for the Magix video editors, there is a single text mention that it is limited to audio only, however the video clip regarding Storyblocks would suggest video is also included. I would
• Off topic

  One answer, on 6/14/2024

  [Closed] Of course they dont have a customer support email
  I fear i wasted my $300 of my money on this stupid product. I already had vegas pro installed on my computer as a trial, then decided to just buy it. I go by instructions, and that stupid bundled install program REMOVES vegas pro?? i'm thinking its
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  Hmm, Looking at @bjtap's link for Video Deluxe 2026 (post #3) the only improvement as far as I can see is the (possible?) speed improvement to the Infusion Engine 3. I don't need all the extra 3rd Party effects as I already have loads that I never
• Video Easy

  11 answers, most recent on 2/26/2024

  RE: Registering a Downloaded copy
  @martin-k9847 Hi and welcome to the user to user forums. Normally the program is only sold with the audio dongle and when they don't have a supply of the dongles the program goes off sale for a while. I suggest you email Magix directly at
• Off topic

  One answer, on 11/28/2023

  [Closed] TIP : MAGIX doesn't give us a refund for annual automatic payment.
  MAGIX sends only one email before automatic payment and does not refund it for not canceling it in advance. Even if I send a refund email, they are ignoring it now. I've never even used VEGAS PRO for a second after payment. The annual automatic
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  So Disapointed! - I purchased the Movie studio online on march 2023 and was never able to use it, I can login to my profile and see it listed there as one of my licensed products, yet when I try to open it, I am asked to register, when I do so, it
• SOUND FORGE

  11 answers, most recent on 4/14/2024

  RE: Can't open sound forge
  Well I used Revo uninstaller (twice) to remove all files... and reinstalled (twice)... Alas the same message (not able to establish connection) Something is corrupted here. (and I don't mean DC;~) (Just trying to laugh a little as I go crazy) I
• Samplitude

  3 answers, most recent on 10/4/2023

  Reading code 24 when I try to put in any kind of email that I’ve had
  It will not let me load my software into my computer and get it up and running it says code error, 24 air code 24 rider and please contact me to support and I can’t get a hold of them through email and I guess they don’t have a phone number anymore
• Movie Studio

  2 answers, most recent on 12/28/2023

  Need serial number.
  I received Video Deluxe 2024 Movie Studio 2024 as a gift this Christmas. I have registered but have not yet received an email where I can provide my voucher code and get a serial number. Without this serial number I cannot proceed. Help.
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  Hi welcome to the Magix forums. You need to email infoservice@magix.net and tell them you wish to cancel your subscription. Cancellation will take effect exactly one month from the date on which Magix receive your email. If another payment becomes
• SOUND FORGE

  15 answers, most recent on 7/2/2023

  RE: Sound Force 17
  sound forge gives me this problem. Confirm the email address you use is the one you used when it was initially registered/activated. Your Sound Forge serial code and the email address your registered wth Magix are paired.. The email address you use
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Ken-Stanley Yes you can apply for a refund. Assuming you bought it directly from Magix you need to send full details of your order/invoice number in an email to infoservice@magix.net and request a refund. If you purchased it from a third-party
• SOUND FORGE

  2 answers, most recent on 8/23/2022

  RE: [Solved] ACTIVATION
  Welcome to the Magix Sound Forge users community @WEDZ. Deactivate Sound Forge in the current PC and reactivate, This has been known to resolve some 'already registered' issues.Registered licenses can be managed via the MAGIX Service Center.- Log
• Movie Studio

  7 answers, most recent on 4/4/2024

  RE: can't upgrade sony vegas movie studio 11 to movie studio 24 platinum
  @bebop-senju Hi. To add to the comments by @Former user. A lot of the older programs will no longer run on Windows 10 onwards and the newest ones won't work on older operating systems. All current and recent past programs start with a P3
• Movie Studio

  29 answers, most recent on 7/6/2024

  RE: Magix Movie suite 2024 changes
  @fergie Hi Fergie. Always keep your old emails from Magix as they will have the download links for the third party effects if they exist. They will also tell you whether you had a permanent licence or a one or two year licence for a third party
• Movie Studio

  5 answers, most recent on 5/8/2024

  RE: serial number
  @Mustafa-Derbeder Hi Login in to your user account at magix.com using the same email address as you registered the program with, and select My Products. There you will see a download link and the serial number. MERHABA Programı kaydederken
• Music Maker

  One answer, on 12/4/2023

  Error -24
  Hi. I recently had to refresh my computer. When I reinstalled my Magix Music Maker Live program, which I had been running on that computer already for several years, it won’t allow me to activate it because it says the serial number is already
• Off topic

  One answer, on 12/15/2025

  [Closed] Vegas Pro annual subscription question
  Hello there,Last year I purchased an annual license for VEGAS Pro Suite. I’m very happy with the software and would like to renew my subscription. Under my current contract, the renewal price is listed as BRL 660.00. But new customers are currently
• Video Pro X

  7 answers, most recent on 11/18/2023

  RE: How do I raise a support ticket ?
  The "normal" way to raise a support ticket with any other site is to send an email to support my friend. I guess this is normal in the land of Vorsprung durch technik🙃
• Movie Studio

  6 answers, most recent on 12/4/2024

  RE: Custom Buttons on BluRay Menus Throw Errors on Menu Encode
  @Rajada @johnebaker is a very experienced user of this software and what he wrote is most definitely not in any way not very helpful. You may not be happy with or agree with what he writes but that does not alter its validity nor justify your
• ACID

  One answer, on 2/4/2026

  Magix acid pro
  Hello MAGIX Support Team,   I am contacting you regarding MAGIX ACID Pro 11 Suite, which I purchased from your official website for 150€.   For more than two years, I have been dealing with constant bugs, crashes, and serious stability problems.
• Samplitude

  3 answers, most recent on 10/4/2023

  RE: Reading code 24 when I try to put in any kind of email that I’ve had
  @Keith-Arenz Error code 24 means you are trying to use the "wrong" email address. i.e., when you registered and activated the product when you first installed it you used a different email address to the one you are now trying to use. These are user
• Movie Studio

  3 answers, most recent on 3/19/2025

  RE: Movie Studio Platinum 2025 Won't Install
  @Skylar-Jensen Hi . . . . Whenever I open the installer, . . . Check that your Antivirus program is not blocking the installation, how you do this depends on the Antivirus program you have installed. If the installer and software installer are not
• Music Maker

  6 answers, most recent on 11/5/2023

  RE: Problems with the Upgrade to 2024
  This is the old registration number - missing a few characters for security. IF THE INSTALLATION WORKED i would have received a new number. Please check that my account is paid for and valid! I have only received one message after I enquired about