• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  Thanks for all the help. I have now found the codes in the email that came with the download and applied them. 😁
• Samplitude

  5 answers, most recent on 2/1/2024

  RE: [Solved] How do I activate X3 on a new computer?
  Turns out there are two versions of X3 on the installation media. X3, and X3 Suite. My serial only works with the latter. Thanks to everyone for the help! Mark
• SOUND FORGE

  11 answers, most recent on 8/6/2025

  RE: Sound Forge opening multiple instances instead of multiple windows!
  You are welcome @Yerko-Contreras-Moretti. I am glad my 2020 comment helped again
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Rick, I typed "popup" into the search bar on the Support page and one of the returns was this: https://www.magix.info/us/support?question=371856&category=0&title=how-can-i-remove-ads That might help you.
• Music Maker

  14 answers, most recent on 6/10/2024

  [Solved] Music Maker begins to lag, eventually crashing after opening store.
  I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag
• Photostory

  5 answers, most recent on 5/1/2025

  RE: changed computer to windows 11
  Please help
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  Ozone elements says serial # wrong
  I've just bought SF18. I'm trying to get Ozone Elements out of trial mode. When I enter the serial for SF18, Help->About it says invalid serial.What to do?
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Music Maker

  2 answers, most recent on 9/1/2024

  [Solved] really laggy - freezes up - running on a high spec machine
  this is the oddest software - one day it runs smoothly and the next day it is laggy, slow and takes ages to catch up on keystrokes - running on Windows 11 pro, 62 GB RAM, 3090 GPU, SSD - help I love my playtime in here but it's frustrating - even
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Samplitude

  15 answers, most recent on 1/20/2024

  RE: [Solved] Midi Keyboard, not operating correctly
  @Peter-Gentile7058 @ChilCrazy It seems the bug was fixed with the newest X8 patch. For older Samplitude versions it might help to set the MIDI Out channel of the affected track to All.
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: Upgrade Music Maker 2025 to 2026
  Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan
• Video Pro X

  2 answers, most recent on 10/25/2024

  RE: [Solved] Latest / Current Version of Pro X 13?
  @Wayne-McIlvaine Hi The latest version is Video Pro X 16 v 22.0.1.244. You will need to upgrade to this, at the upgrade price, and it will replace VPX 13 on your PC. . . . . When I select "Help...Update online" via my current version nothing happens
• Movie Studio

  6 answers, most recent on 5/20/2025

  [Solved] Imported file cuts existing object on timeline
  I'm using Movie Studio 2024 Suite, and all of a sudden, I'm having a problem when I import another file on top of an existing track. For some reason the new file deletes that portion of the original file below it. The attached example shows the
• SOUND FORGE

  2 answers, most recent on 11/15/2025

  RE: [Solved] Sound forge won't load
  @Nathanael-Latham Do you have Sound Forge Audio Studio 17? This installs the Magix Low Latency ASIO audio driver which is an old version of ASIO4ALL. Sound Forge Pro 17 doesn't install it. This old version of ASIO4ALL seems to be incompatible with
• ACID

  4 answers, most recent on 2/29/2024

  RE: [Solved] vst plugins
  Hi SP, Thank you for your help!!! I just resolved the issue. For some reason the fx chain box was hidden underneath the mixing console??? I was unable to see them until I moved the console. Thank you again so much!!! Brian
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o If you changed the setting to TRUE and it's still TRUE after restarting the app, the setting was applied. Then that's not the problem. The settings just prevents the application from opening multiple times if you open multiple audio files. I
• Music Maker

  One answer, on 12/20/2025

  help
  I bought Music Maker through Amazon and only received a voucher code, and your redemption page isn't working. How do I redeem it so I can get the program?
• Samplitude

  2 answers, most recent on 3/11/2025

  [Solved] Help! MIDI tracks are linked together and I need to un-link them
  I was recording a MIDI track just now, had the track I was working on set to Solo, so I didn't notice that another MIDI track (several rows down, where I couldn't see it on my screen) had been left armed the last time I was working on this song. The
• Movie Studio

  One answer, on 10/5/2025

  After clipping scenes from video and exporting scenes are not removed
  I am having trouble with Magix Platinum 2022. After deleting scenes from video and exporting, the deleted scenes return in the exported video. I tried the operation several times, making new projects and starting from scratch etc. same result. I
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I been sent a support request one week ago and no one has contacted me or responded to my support request my activation key didn’t work on my software purchased when can I get some help or a refund ? About this
• Video Pro X

  One answer, on 4/22/2026

  serial number missing
  i have ordered the video pro software and have it downloaded, but cannot use it because my serial number does not open and finish the job. I am getting NO help and very frustrated. I would like an answer from someone today, please!
• Music Maker

  2 answers, most recent on 11/3/2023

  RE: [Solved] INI file not found
  @Sandi-Richards Maybe your firewall or antivirus software is deleting files? It might help to disable them temporarily.
• Photostory

  3 answers, most recent on 11/6/2024

  [Solved] Cannot see Photostory Wizard
  I am on Photostory Deluxe 2023. I have a kazillion photos to add, so I decided the Photostory Wizard would cut my workload. I cannot see how to get into Photostory Wizard. The problem is the tutorial shows a very different interface to what I am