• Off topic

  7 answers, most recent on 6/8/2026

  [Solved] Magix canceled my subscription after accepting my payment.
  Title summarizes the issue. Magix has canceled my subscription for SoundForge Pro after accepting my payment. This has two serious problems: I can't change or renew my subscription because Magix website insists that my serial number is used by the
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Unfortunately this issue is still not fixed as of 12:12am Eastern Standard Time. US. Still the same issue with Loops Unlimited not working.
• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  It saddens my heart the lack of information and how this Server issue being tackled. One of the biggest issue since moving from 31 QT framework to 32 i believe. But i'm standing here alone (together apart with many others still) and missing more
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, got your MKV, it opened without issue here.
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Use an earlier version if possible. I use SFP-15 a lot. SF 16 &17 had display issues using third-party 32 bit VST-2 plugs and the peak playback meters were messed up. The VST issue was 'mostly' resolved with SF-18, but other issues remain. I am
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Use an earlier version if possible. I use SFP-15 a lot. SF 16 &17 had display issues using third-party 32 bit VST-2 plugs and the peak playback meters were messed up. The VST issue was 'mostly' resolved with SF-18, but other issues remain. I am
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which
• ACID

  7 answers, most recent on 4/1/2026

  remotely support me sort out acid 11 issues
  Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Per-Schei @Tom_Sp Hi If you paid for Magix products using PayPal, well there has been issues when buyers purchased through PayPal said information was not processed to Magix to provide said links. You will need to contact PayPal to have your issue
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having
• Video Pro X

  7 answers, most recent on 3/19/2026

  RE: $39 VPX16 on HB
  @AAProds Hi Al VPX 16 was very stable for me, as is 17, with which I had an issue caused by a buggy Windows update, was fine again after removal of the update and a repair, and the NVidia issue. John EB
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  Is there any way you could remote into my pc and diagnose the issue?  
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  Error code -14
  I registered it on April 14, 2026 and had been using it without any issues. However, when I tried to run it on May 4, 2026, the error code appeared. It was working fine until May 3, 2026.Please help me resolve this issue.
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @David-Stromski The support team will get back to you today and solve the issue. Happy to assist
• Video Pro X

  2 answers, most recent on 12/27/2025

  [Solved] Can not install additional components - extra content.
  Hello, I have purchased Video Pro X17 Ultimate edition. I have activated coupon codes, but I still can not install additional components. Have anyone experience such issue? I have wrote to Magix support, but they arent' responding. Best
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Hi hopefully your issue will be resolved, good luck. Stephen Forum Moderator
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  @wilkoryte Hi Thank you for the feedback, pleased to hear the issue is resolved. John EB
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  @grig Having the same issue here myself. I'm running SF11 and plugin chain and SF remembering the last used setting of each plugin is working great. Recently started using SF18 and I'm having both of these issues and its driving me crazy. Have you
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  It's 11 days later and the issue is still there. Great work magix. You got your money instantly...