• ACID

  One answer, on 6/8/2026

  Error -2147163964 Acid Pro 11
  Error -2147163964 Acid Pro 11 Acid Pro 11 downloads but will not instal - crashes at the end of installation. Disabled antivirus - no difference First time it said a windows update was due, so restarted & then it refused to instal
• Movie Studio

  3 answers, most recent on 6/4/2026

  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1 & if anyone has it I would also like to download the original MAGIX Edit Pro 11. Thank you
• Movie Studio

  One answer, on 6/5/2026

  [Closed] Sony Vegas
  I have Sony Vegas 9 and Platinum 11. Can I upgrade to what is available today?
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  I upgraded to 13, 14, 16 and then stopped. The same bugs. No fixes.. wasted money upgrading.I now use Sound Forge 11 and Acoustica by Acon Digital. Acoustica is super fast at loading and SF11 is more stable than any of the versions Magix released.I
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• SOUND FORGE

  2 answers, most recent on 5/17/2026

  [Solved] Editing problem in Sound Forge 17
  For some reason I can no longer just highlight a portion of an audio file in SF 17 and use the "SAVE AS" command to save that portion of the file to my desktop. Every time I do it, SF 17 saves the complete file instead of the portion I selected.
• Movie Studio

  10 answers, most recent on 5/23/2026

  Video Deluxe 2026 premium
  VD 2026 Premium keeps crashing. I've uninstalled and reinstalled 5 times and upon starting I get an error message: Error in module "videodeluxe.exe" "ACCESS VIOLATION" I'm using MS Windows 11 PRO
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• Photostory

  17 answers, most recent on 6/9/2026

  Unable to start Photostory de luxe 2025 and 2026 after changing comput
  My old computer had Windows 10 upgraded to Windows 11 and it had Photostory de luxe 2025 which has been working well with version 24.01.223. I have changed the computer to a new one with Windows 11 and on it I installed Photostory de luxe 2025
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . MAGIX Movie Edit Pro 11 v5.5.4.1 . . . . Unfortunately this version of Movie Edit Pro, released in 2006 is obsolete, no longer available and cannot be activated. Is there a reason for requiring this specific version of the
• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  Ich habe einen neuen Computer mit Windows 11. Ich habe die Testversion von Video Deluxe 2026 installiert. Das Programm kann nicht alle MP4-Dateien lesen. Diese Dateien werden im Verzeichnis geöffnet. Mit der Version von 2014 auf meinem alten
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Did anyone solve this? My Video deluxe 2026 Premium now doing it. Full uninstall and reinstall etc to no avail. Yes I use OneDrive but only for storage - no local directories are located on the OneDrive. And I sign in with a local account - Windows
• ACID

  No answers, created on 5/12/2026

  Strange V shape cutting into audio tracks - Acid Pro 11
  I've been using Acid Pro 11 for about a year without issues, but suddenly a strange "V" shape will appear on an audio track, cut into the track, and move the track. See the attached screenshot. I did not "Split" the tracks. This is a different V
• Other products

  One answer, on 5/17/2026

  [Closed] Crashing Vegas 20.0
  Each time I open Vegas 20.0 on my Win11 PC it crashes. I've tried all the things ChatGPT suggested - disabling the plyugin folder, fresh installs, trying to start Vegas in safe mode, etc... but nothing. The crash report says ntdll.dll is at fault,
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I had the same problem with Magix Video Pro X.17.But my Windows 11 system also had Topaz Video and Topax Video AI installed.After removing both, X17 started normal again without the error message or the application crashing.Though, I find it very
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Thanks for your advice. Mine is not a "Local Account'. I have quitted OneDrive temporarily. Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program. Only when I tried to either
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick, Can you also show us a picture of the Disc Burning screen? Have you tried using the Image Recorder option, which will produce an .iso file which can then be burned to disc using any standard disc burning software (I use Ashampoo
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is
• Video Pro X

  45 answers, most recent on 6/6/2026

  DVDs cut don't play
  Video Pro X16 20.0.1.270 Dell Inc. OptiPlex 3070Bios Version 1.25.0Date 12/13/2023Motherboard Manufacturer Dell Inc.Model 07WP95Version A01Operating SystemEdition Microsoft Windows 11 Pro (64-bit)Version (Build) 23H2 (10.0.22635) I cut DVDs to disc
• Other products

  One answer, on 5/12/2026

  [Closed] Vegas Pro 16 & 20 continually malfunction in so many ways
  I have been having global problems using Vegas Pro for years. This is both with Windows 10 and 11. It is with both Vegas Pro 16 and 20. I have reinstalled these so many times. It is both with my desktop and laptop computers which have good specs. I
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  @browj2 Hi John I have tested both RTX and iGPU exports with an 11 min 31s long Project in VPX 17, set up as you described above. The RTX export concluded with no crash, or error messages and played correctly.to the end. The iGPU rendered exported
• ACID

  One answer, on 5/13/2026

  Quantized Timeline Jumping / Live Arrangement Performance
  I am a long-time DAW user currently building live band medleys and stem-based performance sets inside ACID Pro 11. One feature that would dramatically modernize ACID’s live-performance workflow would be the addition of quantized timeline jumping
• Movie Studio

  One answer, on 5/26/2026

  Mixdown showing hardware acceleration deactivated in Movie Studio 2024
  Hello,at first i wanna say i did see - https://www.magix.info/us/forum/hardware-encoding-for-mpeg-4-export-stopped-working--1329535/Tried solutions from it but nothing helps.1. switch cpu/gpu encoding2. reinstall3. remove magix folders from
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily