• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Ntdll is part of Windows. A crash there is usually a driver problem. Windows 11 is currently so broken (thanks to the way Microsoft now develops software mainly with AI), that a recent update may cause this problem. This would explain why
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I have exited OneDrive and the problem still remain. OneDrive was running before this problem occurred. I didn't see any evidence on Movie Studio using OneDrive for temporary folders.
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I uninstalled Malwarebytes and tried to reinstall it, same problem. In addition, a new problem appeared. I can't see my serial number on my account my product for Magix Music Maker 32 version and 31 version, they simply disappeared, please return
• Other products

  3 answers, most recent on 10/19/2025

  [Solved] Issue with Text to Speech Magix Video DeLuxe 2026 Premium
  Hi, Just bought Magix Video DeLuxe 2026 Premium. I want to use the feature Text to Speech. I go to Magix Hub, login, choose language and voice and put in some text. Problem: there is no "generate speech" button. Instead there is a yellow line that
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  I have had similar problems where the supplier blames a subcontractor for the problem then they both blame each other until one of them gives in and reluctantly rectifies the issue. In this case don't hold your breath.
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  You're right @SP. The problem is than none of the settings actually disable this.
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  I get the following: "installation source for this product is not available"    Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could
• SOUND FORGE

  4 answers, most recent on 8/12/2025

  RE: [Solved] Glitches
  @scott-james This can be caused by editing compressed audio files like MP3. It's recommended to convert them to WAV first. If you enable to always proxy compressed audio files in the Sound Forge program preferences, this will be done
• Audio Cleaning Lab

  5 answers, most recent on 3/4/2026

  RE: [Solved] Download fails for Audio Cleaning Lab MX
  @Martin-Sauser The downloader for programs released before 2014 no longer works. I assume this is caused by modern security certificates on the download servers which likely aren't compatible with old programs. So they simply crash. The only option
• SOUND FORGE

  3 answers, most recent on 2/1/2026

  RE: Noise after installation of sound forge 16
  Static problem continues with Sound Forge 17
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  @David-Rees This has to be a bug? I tried your steps and this problem also happens in Sound Forge 12, so it's a problem happening for many years. But, it seems like saving the file via Save As... and then selecting 32 Bit Float as the output bit
• Music Maker

  One answer, Yesterday

  RE: Autotune
  @Finlay-MacDuff Please upload a step-by-step description on how to reproduce the problem. Screenshots will be helpful, too.
• Off topic

  160 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @Leslie-Howarth The servers went down over the weekend. There are still problems.
• ACID

  5 answers, most recent on 6/15/2025

  RE: [Solved] Error x8004e204 (Izotope Neutron 4)
  So... I found a work around... (I also own SOUDFORGE, which uses also the same VST scan software - Neutron still worked fine in SOUNDFORGE - I did a switcheroo of the 4 little software scanner (changed the names) and... IT WORKED !) So the problem
• Movie Studio

  3 answers, most recent on 5/28/2026

  Seems to be a codec problem
  I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound
• Movie Studio

  3 answers, most recent on 1/7/2026

  RE: When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  @Giuseppe-Nelva This problem applies to many softwares and not just video editors. Really it's a Nvidia problem. This thread refers https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/ From me-again's comments near the
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Can to please upload screenshots of your program settings? Maybe we can spot a problem.
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: [Solved] MMM 2014 fresh reinstall from website
  Long story short, the installer was the problem, I finally got shot of trying to find a way to use the Win7 version of 2014, so I went forward to the next one - 2021 and it wouldn't accept activation/registration info - Then, the next day after
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  The problem is my connection. Windows 11 has problem with my fire wire card.
• Movie Studio

  3 answers, most recent on 6/24/2025

  RE: [Solved] Audio noise
  @Brian-Lee Hi and welcome to the user to user forums. Assuming your problem is not being made by clipping the signal, try going into the program settings and increase the audio buffers by two and see if things improve. If they improve but only
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  The problems are still here. "NTDLL.DLL" is reported to crash, however that is not really the problem, it is the result of the problems, I have learned reading many many forums and threads.Using Video Deluxe Plus, Acid Pro 11. Updated to latest
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 You could try installing Music Maker in the Windows Sandbox app. That's a clean environment. If it starts without any problems there, we'll at least know that something in your actual Windows installation is blocking the program from
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  I don't have VDL 2026, but MMS 2024 does not display the source video. In VPX16, no problem.