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Hello, I have submitted a support ticket but wanted to see if anyone is having a similar experience (or perhaps has a solution). I installed Acid Pro 9 (32 and 64 bit versions) last week and Acid Pro 10 (64-bit version) last night, and both have the

Photostory

3 answers, most recent on 3/14/2020

[Solved] If I upgrade, I am concerened about my new laptop which has no DVD

Hello ! Just bought a new Dell Inspiron laptop having no DVD player. I am a windows 7 guy. Now I have to use windows 10, and an external DVD player connected with a USB port. With this new technology, can I still use the newest Photostory the same

Other products

One answer, on 2/14/2020

[Solved] Vegas pro 17 stabilization issues

Hi there, I have a big issue when it comes to video stabilization.The result of the video becomes like this... Anyone had this problem before? Windows 8 Enterprise 64-bit Intel core i7-4790K CPU @ 4.00GHz, 32GB Ram, NVIDIA GeForce GTX 780 Thank

Movie Studio

9 answers, most recent on 1/22/2020

RE: [Solved] Play buttion won't work

Thanks for your comment Cubase -yes the stills play fine and you can lengthen each still to que in with music changes. I've solved my issue now by just restarting the pc!!! It did look as though I was an installation fault so I feel a bit silly

Movie Studio

9 answers, most recent on 1/22/2020

[Solved] Play buttion won't work

I've used Movie Edit Pro 2016 for a while on Windows 7 but have just installed it on Windows 10. I can drag my still clips in, to put them together for a little film of stills but when I click the Play button they seem to show in the viewing window

ACID

4 answers, most recent on 1/29/2020

[Solved] Can't get ACID Pro 9 Trial to Install

I currently own ACID Pro 7 and am considering upgrading to ACID Pro 9. To help make my decision, I am trying to install the trial version of ACID Pro 9. I have downloaded it to the hard drive of the computer. I have internet access on the computer.

ACID

7 answers, most recent on 10/1/2020

[Solved] ACID pro 9 installation problem on windows 10

I purchased acid pro 8 & 9 for windows 7 on my previous laptop. I have a new laptop now with windows 10. I can’t install acid pro now. I thought it was compatible with windows 10? I cannot get a hold of tech support at Magix. Has anyone have

SOUND FORGE

5 answers, most recent on 12/29/2019

[Solved] vst effects stopped working

I have been a Sound Forge user since the beginning. My latest update to SF Pro 13 was working fine initially and then all of the sudden the vst effects stopped working. I can highlight audio, for instance, attempt to apply any kind of eq and nothing

Movie Studio

10 answers, most recent on 1/1/2020

[Solved] Can't capture video after upgrade - file empty

Trying to capture some old video from by Hi8 camera after upgrading to MEP 2020. First, I'm really confused about the upgrade... nowhere does it tell me that I'm on version 2020 after the upgrade. My current version is 19.0.2.49. Is this MEP

Movie Studio

30 answers, most recent on 11/30/2019

[Solved] No hardware encoding with Intel HD 530

Hi Having resolved an issue during my trial with exporting videos on Windows 10 N, I’ve now bought a license and have created my first video. However, the export of a 7 minute video took almost 30 minutes. I have a GTX 1080 but realise CUDA isn’t

Music Maker

One answer, on 11/6/2019

[Solved] Limited Tracks

My friend has MMM Plus on windows 10. So when making a Music project, he can only have like 7-8 tracks in his projects. he has to put samples (that should go in their own tracks) in another track to save space. I bought MMM premium for windows 10

Movie Studio

3 answers, most recent on 10/29/2019

[Solved] MPEG-2 to DVD

I use Movavi Video Pro version 18 on HP Desktop running windows 7. I’ve edited a 15fps file and tweaked the speed to 66% to make movement look correct on the PC. I’ve then exported the Movavi file to mpeg-2 and it still plays as intended and is not

Movie Studio

10 answers, most recent on 11/5/2019

[Solved] Importing HDV via firewire from Canon XH-A1

This is the main reason I purchased your software. the good people at B&H promised me that it would solve my problem. But I can't seem to get it to work. I may need a different driver. Apparently , the software does not recognize my camera

Movie Studio

8 answers, most recent on 10/23/2019

[Solved] WARNING! New Update version 19.0.1.31

My program just updated to this 19.0.1.31 version but I can't find any info on the update. Can anyone point me to the page please? [Edit] Warning! since uploading MEP keeps crashing on my machine half way through projects. It is loading all my ram

ACID

14 answers, most recent on 12/22/2022

[Solved] Acid Pro 8 Failed to install Microsoft Visual C++ 2017 Redistributable

Hi, I've recently purchased 'The Beat Goes On' bundle via Humble Bundle and the only issue I have is Acid Pro 8 installation (Acid Pro 8 Version 8.0.8 Build 29). Sound Forge Pro 12, Music Maker, MP3 Deluxe 19 and Acid Music Studio 10 have installed

ACID

2 answers, most recent on 8/9/2019

[Solved] where are the vts you promoted?

Hi, I have ap9 and I use a Windows 7 64bit operating system. My problem is that I do not find the vts that promised in the promotion, of all the vita, I only have the vita sampler installed. Where can I download them? I would also like to be able

Music Maker

4 answers, most recent on 7/21/2019

[Solved] Sound Starts to Crackle/Distort

Apologies if this question has been asked somewhere before but I had a look and couldn't find anything. When I first start-up Music Maker 2019 Premium Edition the sound is fine, but after using for a while adding new tracks with new instruments the

SOUND FORGE

20 answers, most recent on 8/17/2020

[Solved] Incompatibility between all my MAGIX audio programs and Yamaha AG06?

Hello! I just acquired a Yamaha AG06 audio interface/mixing console (which uses the Yamaha Steinberg USB Driver 1.10.4), and I think I may have found a bug or incompatibility in Sound Forge 12.1 (Build 170), in both the 32- and 64-bit versions.

Music Maker

4 answers, most recent on 7/5/2019

[Solved] Music Maker 2020 - German literal

To any Magix staff reading, UK English regional setting, Windows 10. Weitere Soundpools literal is displayed - should be in English :)

Video Pro X

9 answers, most recent on 5/23/2019

RE: [Solved] 3D Maker CFX on Video Pro

@SullyPanda76us wrote:- I'm trying tu open my stand alone "Magix 3D Maker 7" that I bought 2 year ago..... make som3 3d titles... then export them to VPX. To simplify - You do not need to open the program you bought as it is embedded in VPX (not in

ACID

One answer, on 5/26/2019

[Solved] Acid Pro 9 Native Instruments Soft Synth not mapping correctly

Native Instruments Soft Synth is not loading correctly in Acid 9 Pro when I open a file created in Acid Pro 8. The soft synth is still attached to the file - but the instrument is empty. I have to go into each track and remap each instrument to the

Video Pro X

15 answers, most recent on 4/11/2019

[Solved] Best Mpeg4 Export settings for 720p29.97 highly detailed footage

I have some footage of rushes blowing in wind on a lake. It was shot some years ago on a 720p29.97 camcorder. The M2V files look fine on my VPX 6 timeline... I want to export an Mpeg4 (H.264) 'master' which I can keep, but also upload to YouTube

Video Pro X

4 answers, most recent on 4/3/2019

[Solved] new computer editing slower than old computer

I have been editing on a very old Lenova with i7 Intel CPU, 4 core that shows up as 8 cores in the Resource Monitor. It has Nvidia graphics. The laptop has 8 gigs of RAM. I use a couple portable USB Seagate hard drives for video files. Everything

Movie Studio

One answer, on 4/6/2019

[Solved] Looking For Similar Functionality Edit Pro 10 Plus

Hi Gang Some years back I picked up Edit Pro 10 Plus and used it in my Windows PC OS 7 - Note: I do not require HD (still editing an SD project). I got familiar with 10 and now looking to get an upgrade to something similar. I'd like to know which