• Other products

  One answer, on 12/10/2023

  [Closed] cannot access Text to Speech
  I can't access Text to Speech feature, it always appears warning "the feature is available after you login" whereas I had been logged my account on it and I have no issue with my internet connection. How to fix it?    
• Web Designer

  2 answers, most recent on 1/24/2024

  RE: Support
  @William-Marzul5472 Hi Magix no longer sell any Xara products, so if your site is hosted with Magix-Online, then I would advise you to move your site and domain names to Xara. Depending on the version of Web Designer you have, your hosting may
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account
• Audio Cleaning Lab

  One answer, on 11/3/2023

  RE: Audio Cleaning Lab 2013 Re-install
  @pbrixey Hi Login to your account at magix.com, account icon is top right of the home page, using the email address and password used to register ACL 2013, select My products. You should see your registered product(s) with download link(s) and your
• SOUND FORGE

  One answer, on 3/13/2025

  RE: REINSTALAÇÃO
  Reinstalling Sound Forge on a PC that has been formatted. How can I proceed, because the serial number was previously used? @caju-cashew Welcome to the Magix users forums. Go to this page, https://www.magix.com/us/support/my-service-center/, log in
• SOUND FORGE

  7 answers, most recent on 1/15/2024

  New License Purchase For Sound Forge Pro 17
  I just purchased a new license for version 17 as opposed to an upgrade. I downloaded all content for two different MAGIX software license purchases. In total I have 9.8GB of software installation content. Will I be able to download all of this again
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  @scarlatino Where did you get the library installer from? From your Magix user account? The link to archive.org also mentions that the licenses were transferred from Yellow Tools to Magix: All yellow tools user accounts have been transferred
• Music Maker

  3 answers, most recent on 10/21/2022

  RE: [Solved] Can't use MM ver. 31.0.1.13 offline after buying Vita Sampler.
  @Martin-Henry A feature of all recent MM versions is that an online connection is required on boot up, which checks the licence status and so allows your Premium edition to fully load. Unfortunately you cannot bypass that login if you want to use
• Music Maker

  2 answers, most recent on 5/13/2024

  RE: I bought version MUSIC MAKER PREMUIM EDITION 2021
  @guy-partin Some months ago there were changes at the backend servers and version 2021 no longer can connect to them. You need to download and install the Music Maker 2024 Free Edition directly from Magix.com and install that instead. Enter your
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas Hi Thanks for the feedback, that is something that is not common knowledge and is definitely not good news. This details one of the possible reasons I gave for the error - a web server access failure. I wonder if that also applies to older
• Movie Studio

  5 answers, most recent on 12/27/2024

  [Solved] Login to My Account for Magix
  The Login page to My Account for Magix shows only the top three lines and will not scroll down at all. I am trying to re-install an old Movie Studio 18 Platinum on a new PC and cannot access anything. Any suggestions please?
• Movie Studio

  4 answers, most recent on 9/9/2023

  RE: Cannot Access TTS with new MAGIX Movie Studio 2024 Platinum install
  Using the "Profile" connection from within theMovie Studio 2024 Platinum program I get a message that: "You have no active subscriptions". When I login to Magix from my browser I get a notification that my "Serial Number is already used" I can't
• SOUND FORGE

  One answer, on 6/18/2024

  RE: Formatei meu equipamento e tentei baixar o Sound forge 16 que eu usava
  @Dinho Certifique-se de não inserir outro endereço de e-mail.  Utilize o endereço de e-mail da sua conta de cliente.  Caso não tenha instalações gratuitas disponíveis, visite Magix.com e faça login na sua conta de cliente.  Procure Sound Forge em
• Xara Designer Pro

  One answer, on 11/1/2023

  RE: cant find my serial on box or email
  @sean-sullivan Hi . . . . not showing up in my products, why is that . . . . Assuming this is the Magix version of Web Designer, ie the box should have 'Magix' in the top right corner, did you login in to your account at magix.com using the email
• Other products

  7 answers, most recent on 4/2/2024

  RE: I need to activate Video Saver in my new computer. Old is dead.
  @Jarmo-Hamalainen Yes, contact customer support at infoservice@magix.net If you can't find any registered products you very likely created a new, empty customer account by entering a new(?) e-mail address. Your old customer account should be still
• Music Maker

  3 answers, most recent on 7/24/2023

  RE: "Platinum Bundle" - Producer planet
  Thank you but I am unable to contact Magix online and make a ticket answer.. I tried many time with my account login, but I am still turning around. Excuse my english, I am from Canada and I am french cityzen.
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  @KScott Hi Kami, When I select the purchase from Al's link (@AAProds) and select Purchase again, it goes to the login screen, no country selection. After logging in and on the purchase screen, there is no country selection. I'll ask Magix. The offer
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 Hi I suspect that the serial number used to try to register the upgrade to Video Pro X14 (VPX 14) is for the older version you upgraded from. Login to your account at magix.com, Account icon is top right of the home page, using
• Photo & Graphic Designer

  One answer, on 1/9/2025

  RE: I need to reinstall Xara on my new computer
  @Sparky263 Hi When you purchased the software you get 2 activation slots for installing on 2 computers, you can install the software on as many computers as you wish, however only 2 can be active concurrently. This is a very common method of
• SOUND FORGE

  5 answers, most recent on 2/14/2023

  RE: [Solved] Cannot get a reactivation code for my sound forge 16
  Welcome to the Magix Sound Forge users community @pyeman23.Did you in fact "try later"? Folks have recently experienced problems with downloads and other on-line issues. so it may be a temporary glitch.You might try deactivating and reactivating.
• SOUND FORGE

  6 answers, most recent on 8/2/2024

  RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f
  Hello @rod-c8435,   Welcome to the forum for and by Magix users. On this forum, forum members help each other, but it is separate from Magix Support. I don't have the answer to why you haven't received an order confirmation. Your bank statement will
• Music Maker

  7 answers, most recent on 8/3/2023

  Purchased 2023 Premium, will not let me select the promised sounds
  Hi, so I purchased the 2023 version months ago. Ever since, the application will not allow me to choose my free instruments/Soundpools even though it keeps telling me to every time I login. Any fix?
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  Same thing happened to me today - I upgraded a Magix product and then waited for the email with download link - but it never arrived. I tried to login to get it directly and now I get: Login incorrectUnfortunately, your login data was not
• Music Maker

  3 answers, most recent on 7/24/2023

  "Platinum Bundle" - Producer planet
  I am unable to purchase the new "Platinum Bundle" in the Producer planet store. Before connecting to my account, the Bundle is availible à 10% of regular price but after login, the store said "not availible" why ? Is it about my country ?