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4 answers, most recent on 5/31/2022
RE: Keeping getting a Vita 64 not enough ram error.
@Arc Hello, welcome Do you have plenty of hard drive space? Try to right click program icon, select properties and click compatibility mode, run as an Administrator. Try resetting the program to its default settings first - File, Settings, Reset
4 answers, most recent on 12/21/2022
RE: How to differentiate between commercially purchased loop sets?
3 years onwards... this is still missing. :( It's a simple $ icon or 'flag' that can easily be implemented. Perhaps we can even have a SORT BY filter to show Commercially-usable $ albums first? Or even "grey out" non-commercial ones via a
11 answers, most recent on 2/6/2022
can't login to MAGIX login
Hello, For some reason i cannot login to MAGIX login I have tried to reset the password few times and it did not help. Cannot find a way to contact technical support , what to do?
One answer, on 9/5/2021
Cannot upload to youtube
I am using Movie Studio 18. When I select upload to You Tube, I get the login screen and proceed through the two step login OK. I then get an error message as shown on the screen shot and cannot progress. This is my first use after upgrading from
One answer, on 1/11/2023
RE: Audio export at wrong speed
@Patrick-Donicht Welcome to the Magix user to user forums. First, are you aware there is a dedicated forum for users of Samplitude Pro and Sequoia here? Registering at and reposting your question there might elicit more answers, I think. However,
Audio Cleaning Lab
3 answers, most recent on 11/18/2021
RE: The program (Audio cleaning lab) want me to register again.
I followed your suggestion but used the same email address as I use when login in here and it worked. The original email adress did not work or some reason? Thanks! //Anders
11 answers, most recent on 2/6/2022
RE: can't login to MAGIX login
@Eld_jr Hi I can see where the confusion is - the 'Secret question' is a reCaptcha feature which detects that you are a human trying to login - click the check box next to I'm not a robot. John EBForum Moderator
3 answers, most recent on 6/1/2021
RE: [Solved] No download available for Filtox
@Havok Hi and welcome to the forum. Filtox is availalble on Producer Planet here - login with the account used to register the software and it should be available for download. Note this is a user to user forum, not Magix support or sales therefore
2 answers, most recent on 6/10/2021
Unable to login and export to You Tube
Hi, I am attempting to export a video directly to You Tube from Movie Edit Pro Version 184.108.40.206 . I have setup the account login details in File/Online/manage login details/You Tube. When I attempt to export to video, it opens a browser window
3 answers, most recent on 7/21/2021
just upgraded to 2022 version now i can't log in from program.
One answer, on 11/7/2021
RE: WHere to update Payment info
@Demario-Liggons Hi Login in to your account at: magix.com - you should find the payment details in the My Contracts section. HTH John EBForum Moderator
51 answers, most recent on 6/15/2022
RE: Previewing exported but not published site in browser
@Ernest-Bullock Attempting to open your site in Chrome, I see the following: Something is very wrong here! I think that is the login page for your site's Control Panel. I will tag @johnebaker to ensure he sees this thread! JeffForum Moderator
One answer, on 2/24/2023
RE: Free upgrade after reinstallation
@Roman-Reiner Hi Please note this is a user to user forum not Magix Support, so not our product. . . . . After installation I got a possibility to upgrade it FOR FREE to 2023 version . . . . The only free upgrade you may have had is to the 2022
One answer, on 12/28/2021
RE: [Closed] Please resend my serial numbers for Platinum 17
@Ken-Kondrat Hi . . . . Please resend my serial numbers for Platinum 17. . . . Unfortunately we cannot send you the serial numbers as this is a user to user forum and no one here works for Magix. You can find your serial numbers by browsing to
21 answers, most recent on 4/16/2022
error when installing
hi, i cant get SOUND FORGE Audio Studio 15 64bit to install, i get a message that it doesnt have admin rights and to login as admin or contact the admin, well i am the admin and i am loged in as admin, i have fixed this problem before but i can do
One answer, on 1/15/2022
RE: Speaking to customer service
@Emily-Pearcey Welcome to the Magix user to user forums. First, please do not create duplicate posts. I have closed your other post. Second, when you originally installed SF Pro 13, in order to run it you would have needed to set up a Magix account
3 answers, most recent on 7/21/2021
RE: login issue
Did that already still not letting me login. I uninstalled it and reinstalled it. still same issue.
13 answers, most recent on 3/8/2022
RE: Problem logging in to the store
@Michaela-S. Try the following: open the program settings by clicking on the gear icon in the top left corner of Music Maker and then click on the button to clean up the store which is located on the right side of the program settings window. This
One answer, on 8/24/2021
RE: I can't remove my old registration of my Video Saver!
@Heikki-Rytsl6437 Hi To de-register the installation, using your web browser, browse to magix.com and click the Account login icon top right of the homepage and login using the email address and password used to register the program if you no longer
3 answers, most recent on 2/16/2022
I receive "error code 24" when trying to use the program, g
I changed my email address, then changed my email address at the support center, tried to use the program, and received, "error code 24." "The serial number has already assigned to another email address." But I changed it at: MAGIX Service Center –
One answer, on 5/23/2022
I cannot login to my account
I am a registered user of Photostory. Serial No: P3-Removed by Moderator.Original E-mail address: Removed by Moderator. I tried to renew my Email address to Removed by Moderator. but now I cannot log in to both Removed by Moderator. It seems I made
8 answers, most recent on 3/9/2022
RE: Frozen with blank "Automatic feature download and installation"
I did a fresh install. Tried again this morning, hit "join" to log in - it crashed - stuck on the login page. Can't even get to the settings.It may be something else. I'll be doing a refresh on my computer system, but it may be up to a week before
3 answers, most recent on 11/6/2021
RE: program requesting new activation following Windows 11 installation
Your Sound Forge serial code and the email address are paired, You must use the email address that was used when you originally registered and activated your product. It may be different than the address you use to login to this forum.
One answer, on 9/15/2020
RE: [Solved] Paid Soundpools Doesn't recovered
You can login with your user account on producerplanet.com and download the pools manually from there. Normally you can redownload any pool if you login with your user account in Music Maker. Did you try that already?