Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@jnpurdy Hi Where did you get the installer from? If not from your account at magix.com, then download it from there. Login with the email address and password you used to activate Cleaning Lab and select My Products - you should see the download

Music Maker

9 answers, most recent on 7/3/2023

RE: Can't log in to my MM Account

@Martin-Oxenham Please contact customer support at infoservice@magix.net This might be a bug. Are you using the newest version? Did it work fine in the prevoius version? You could ask customer service for a download link for the previous

Video Pro X

6 answers, most recent on 6/28/2024

RE: program won't open

@RONALD-BRIDGMAN6378 Hi I suspect that the serial number used to try to register the upgrade to Video Pro X14 (VPX 14) is for the older version you upgraded from. Login to your account at magix.com, Account icon is top right of the home page, using

SOUND FORGE

5 answers, most recent on 7/4/2023

RE: Need Registration Code to Activate My Trial Version of SF Audio Studio

Thanks for your response, SP. It's been more than 30 minutes now since I registered, and I still haven't received an email containing the registration code. But when I login to my Magix account, I can see that the software is showing as having been

Off topic

27 answers, most recent on 4/23/2023

RE: Can't log in to my account.

This is the first time I am aware of that any password keeper assisted login has failed on any site I have. I have dozens of logins and use the app every day. There is no extra space or character being input that I can see but I suppose there may be

Music Maker

One answer, on 6/7/2023

RE: License

@Danny-Gilbert You should be able to check which of your packages has a Commercial Licence by going here, logging in and then to My products. HTH JeffForum Moderator

Off topic

27 answers, most recent on 4/23/2023

RE: Can't log in to my account.

My conclusions about what is occurring is in my second last comment. Login details have been checked to be correct.

SOUND FORGE

6 answers, most recent on 8/2/2024

RE: Paid for Song Forge Audio Studio 17 on July 2gust 1st, still waiting f

Hello @rod-c8435, Welcome to the forum for and by Magix users. On this forum, forum members help each other, but it is separate from Magix Support. I don't have the answer to why you haven't received an order confirmation. Your bank statement will

Photo & Graphic Designer

One answer, on 1/9/2025

RE: I need to reinstall Xara on my new computer

@Sparky263 Hi When you purchased the software you get 2 activation slots for installing on 2 computers, you can install the software on as many computers as you wish, however only 2 can be active concurrently. This is a very common method of

SOUND FORGE

5 answers, most recent on 2/14/2023

RE: [Solved] Cannot get a reactivation code for my sound forge 16

Welcome to the Magix Sound Forge users community @pyeman23.Did you in fact "try later"? Folks have recently experienced problems with downloads and other on-line issues. so it may be a temporary glitch.You might try deactivating and reactivating.

Video Pro X

4 answers, most recent on 6/7/2023

RE: Do we already have direct solution to fill vertical video?

@SullyPanda76us Hi, the latest is VPX14, but your pic says Extend not Upgrade, 🤷‍♂️ I'd ignore that & go to the Magix website, login & see what upgrade you can get

Off topic

27 answers, most recent on 4/23/2023

RE: Can't log in to my account.

What apps do I have? Are the licences current? What is the serial number so I can install them on my current computer as the previous one broke down in January. Is the profile /email address the same for the forum as for my account? Because I can't

Movie Studio

11 answers, most recent on 1/31/2024

RE: on load, the welcome screen hangs

@Amir-N Hi and welcome to the user to user forums. In that case make sure your login to Winodws has Administrator privileges and you should be able to open the program normally. Also your system specs shout be put into the Signature section of your

Music Maker

3 answers, most recent on 4/29/2023

RE: Accessing Soundpools

@dmstar1956 All Soundpools bought previously in the in-app-store should be listed in the Download tab. This requires that you use the same user account as your login in case you have a new account.

ACID

4 answers, most recent on 9/8/2023

RE: can't authorize acid 7

@charles-jonkey Be aware no Magix staff is active here. We are all users like you. So this isn't "our" site. Have you registered Acid 7 in the past with Sony? Your Sony customer account was transferred to Magix. Simply visit Magix.com and login with

SOUND FORGE

5 answers, most recent on 3/29/2023

RE: sent wrong product, sent no serial number, no support contact point

found that. thx. interesting, in order to contact help, you have to login to Forums then go to that support page. I find that peculiar, i did locate it though

Music Maker

One answer, on 12/6/2024

RE: Unlimited Commercial license

@FBOMBS The loops included in Music Maker Ultimate are commercially usable. For other Music Maker variants you need to buy a separate commercial license for each Soundpool loop pack you want to use commercially. This is possible via the Music Maker

Music Maker

One answer, on 11/19/2023

Unable to sync to MM store or Sign in.

My last purchased version of MM is 23, I updated the software and have been unable to sign in or have access to any of my purchases. All my instruments and soundloops have a lock icon in front of them. The store tab keeps refreshing and the sign-in

Xara Designer Pro

One answer, on 9/8/2023

RE: I need to access my old account

@Jason-Valentine Enter your old e-mail address and you'll get immediate access. You can change your e-mail address in your customer account at Magix.com. Login with your old e-mail address and password. If you don't remember your password and cannot

Movie Studio

5 answers, most recent on 12/27/2024

RE: [Solved] Login to My Account for Magix

Thank you emmrecs and johnebaker for taking the trouble to answer. To be honest I found I could log on using my laptop, Windows 11, and Firefox but this new PC just didn't want to know. Other Support login sites (such as trying to change password)

Music Maker

2 answers, most recent on 8/12/2023

RE: need help with product

@ersoy-ylmaz Download and install the newest free edition of Music Maker from Magix.com and install it and login with your e-mail and password. It should automatically detect the features of earlier versions registered in your account. Next, if this

Other products

2 answers, most recent on 7/1/2022

RE: [Solved] Music Maker Crashed after purchase of Summer Bundle will not download

@Michael-Callahan As a workaround you can download the ZIP files manually from www.producerplanet.com Just use your Music Maker login credentials and then look under "My Products". You can also try to open the program settings and click on the

Video Pro X

62 answers, most recent on 5/15/2025

RE: Should I choose Video Pro X or Vegas Pro?

@ghijohansson As far as I can see, Magix Movie Studio doesn't handle .m2ts files at all. I'm not sure how you came to this conclusion. Magix Movie Studio can import, edit and export .m2ts files. If you are having some issue and want a definitive

ACID

One answer, on 10/28/2023

RE: Formatei meu computador e preciso instalar o meu acid music studio, te

@Edinaldo-BlackMan Visite Magix.com e faça login em sua conta de cliente. Você encontrará seus produtos registrados lá. Baixe o instalador do Acid Music Studio e instale-o no seu computador. Caso o download ou a instalação não funcione