• Web Designer

  One answer, on 3/5/2026

  RE: Trying to make printable order form
  @gary-tayman Hi . . . . Web Designer + 25 . . . I asked Support, . . . Did you ask Xara or Magix Support? if Magix then you would not get a reply, they stopped retailing/supporting Xara products early 2024. Xara have their own support here, and
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these commercially
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. Hi Thanks for the heads-up, indeed a normal user account cannot PM or Tag a member of Magix staff. John EB
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Getting a new authorization code for Vegas 12 for a new computer
  My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my
• Movie Studio

  31 answers, most recent on 4/16/2026

  Video deluxe 2026
  Is Magix Video Deluxe 2026 compatible with third party LUTs? If so, how do I utilize them? I see nowhere within the software to load them
• Movie Studio

  12 answers, most recent on 4/9/2026

  How to stop Magix trying to force me to install Travel Maps everytime?
  I do not want to install that crap! lolBut so why does Magix refuse to just take no for answer?\And instead, every single time I open Movie Studio = A pop-up box appears trying to get me to install Travel Maps?Is there any way I can just disable
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara That's because you registered the Free Edition of Music Maker 2023 and 2024 (version 31 and 32). They don't have serial numbers. Only Premium and Plus Editions have serial numbers. You can download the latest version of Music Maker 2024
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Magix should just issue a statement I mean no updates for around two years says everything really
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @Reyfox, @PATIENT-X, @ericlnz Hi Tony, Stephen, Eric The system requirement options for VDL, VPX etc are now available on the Magix website. John EB
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  @Rera53 Here you can check if the serial number actually applies to Sound Forge Pro 18: https://www.magix.com/int/support/my-service-center/product-downloads/ If not, then you can find the correct serial number in your customer account. When did you
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-Lockyear Hello welcome Please contact infoservice@magix.net for further enquiries. Stephen Forum Moderator
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  @Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @Myer-Brostoff You can try opening a backup: File>Load backup project If that doesn't reveal your backup files, search your system for "MV_" files. They are the Magix project files created as per the settings on the "System" tab in Program
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Welcome to the Magix Sound Forge users community @Ninian,What version of Sound Forge do you have and what is the specific error message. 
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Hi Al, Works for me. Remember, Magix reuses the same Video Content folders from one version to the other so as not to have to download and install the additional content for each version. There are 3 flavours - VPX, MEP Plus, MEP Premium,
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeilHi Magix did not take your money?Walmart did, so you will need to contact them who you paid for said item. Stephen Forum Moderator
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/
• Movie Studio

  4 answers, most recent on 3/16/2026

  Updating / Upgrading present and future concerns
  Greetings, I'm constantly being bombarded with emails to update or upgrade my MS2025 Premium to VDL2026, even more so over the past couple of weeks. I'm sure the same applies to all their other video and audio users. If "new" Magix still runs true