• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert Hi Assuming you ordered direct from Magix, check your email spam folder, the confirmation emails often end up there for some reason. Did you email infoservice@magix.net or sales@magix.net ? Whichever you used try the other
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Confidential data, like order or serial numbers, should never be posted here. Hence, I have changed the title of your thread. Please state exactly which version of Photostory you have purchased, whether it is Photostory deluxe 2026 or
• Off topic

  163 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeilHi Magix did not take your money?Walmart did, so you will need to contact them who you paid for said item. Stephen Forum Moderator
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• Off topic

  163 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeil Be aware, we are all users just like you and not support staff. Voucher codes must be entered here, in case you didn't try this already: https://www.magix.com/redeem
• ACID

  One answer, on 5/28/2026

  RE: Serial number
  @ronie-d Welcome to the Magix user to user forums, so not any contact for Magix staff.. ACID Pro is now produced by BorisFX so is no longer a Magix product. Where did you buy the software? The seller should have provided you with either a serial key
• Movie Studio

  3 answers, most recent on 6/9/2026

  RE: Movie Studio Platinum 12.0
  Thank you!! It's working.
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi If this occurs for the same images every time you look at that images properties, the most likely cause is the data in the file header(s) is corrupt. When you click OK does the Properties' pane open correctly, and do you see any odd
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR Just in case, have you also tried earlier versions or only version 14? I currently don't know which one is needed by Acid Pro 11 but Acid Pro 10 needed the C++ Redistributables from 2013 (Version 12). And make sure you restart after you
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Hi, Did you download and install the file from your account? And, did you use the same email address as the one for your account with MAGIX when you tried to activate the program after installing it? John CB Yes. From my account. Same
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi again Kami, I assume you mean that your account shows only MMS 2023 Platinum? If so, that is because it is the only Magix software you currently own, apparently. Your account will not show any potential upgrades (i.e. "new" versions).
• Video Pro X

  One answer, on 6/10/2026

  RE: Registration Activation Code
  @Simon-Tuamemel Hi The serial number, which, IIRC, begins with TRIALC- with should be in the registration confirmation email you received, you may need to scroll down the email. John EBForum Moderator
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @TLj Welcome to the Magix user forums. Exactly which Magix product do you own? Your post is tagged as "Other Products" so we really cannot help you without knowing which product you are asking about. JeffForum Moderator
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query. But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect
• Music Maker

  One answer, on 6/8/2026

  RE: Magix Unlimited
  @Rocco-Szabo You received an order confirmation e-mail which should include all relevant information on how to unlock Loops Unlimited. Please read it thoroughly. If you encounter a specific problem, please let us know what exactly doesn't work.
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @John-Murray8461 Hi The issues you are having may be Windows 11 related, if you logon to the computer with a Microsoft account. By default this installs and activates OneDrive, your Documents folder is moved to the OneDrive cloud storage. This can
• SOUND FORGE

  2 answers, most recent on 4/27/2026

  RE: From Sound Forge Audio Studio 10 to 13
  Thank you!
• Other products

  9 answers, most recent Yesterday

  RE: List of Soundpool loops by name
  @drkkurrent If you purchased Loops with a commercial license on Catooh and still have a backup of the receipt, it's totally fine and you don't need to repurchase anything. Because you have the receipt, you can still provide the information that you
• Photostory

  One answer, on 5/9/2026

  RE: Program hang
  @James-Warters Hi In order to help you with this issue we need more information: Do you log in to the laptop with a local user account, or a Microsoft account? If a Microsoft account and you are using OneDrive, this may be the cause of the issue.
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi, What email address was the "voucher" sent to? It is in the email that you received with the purchase of Video Deluxe, that contains the serial number for VDL, and a link to download VDL and its manual. Scroll down, the Coupon code should
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope  It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it?
• Movie Edit Now

  One answer, on 2/28/2026

  RE: Activation of HVEC-Codec Feature
  @Fergal1 HI The same as when you had the issue before, you need contact Magix by email to infoservice@magix.net giving details of the purchase etc. Response times are extended at the moment, if you get an email from the AI Support system, offering
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan It is very difficult for fellow-users to directly help with this problem - we cannot see your computer, after all - but have you tried completely disabling your antivirus for the duration of the time it takes to download and install VdL